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SalaryJob description
Comfort Suites is looking for a Guest Service Agent . The ideal candidate is to welcome, assist and treat each guest with respect, warmth and create a rewarding experience. Guest Service Agent's primary duties are to check-in/check-out guests, make reservations, answer incoming hotel calls, and provide accurate billing on guest folios.
Job Requirements:
The ideal candidate would assist with the following duties but not limited to:
- Greet, register/check-in and assign suites to guest of the hotel.
- Verify identification and form of payment; submit credit cards for authorization.
- Make and issue appropriate suite key cards to guest.
- Give guests accurate directions to his/her suite.
- Assist guests with luggage/packages when necessary.
- Call guests within 30 minutes after check-in to see if the accommodations are satisfactory.
- Answer incoming phone calls; make and confirm guest reservations for the hotel.
- Perform Bucket check for registered guests.
- Post charges for Suite Shop items to the appropriate guest folio if guests are not paying cash.
- Record guest requests, complaints on the CARE Log.
- ·Ensure appropriate personnel are called to Make It Right of the guest(s).
- Call guests after 15 minutes of request to be sure the issue was taken care of.
- Contact appropriate department personnel for guest requests and suite repairs.
- Upon guest check-out, present guests with accurate charges on guest folio; make any changes as needed.
- Upon guest check-out, collect necessary payments.
- Handle all cash and credit cards according to the policies and procedures of the DoubleTree Suites by Hilton Tucson Airport and it’s management company.
- Sign for and record all incoming package deliveries from UPS and FedEx.
- Post banquet charges as requested by the Sales Mangers.
- Collect and post banquet cash deposits when needed.
- Assist in maintaining the cleanliness of the lobby and business center.
- Assist in keeping the Front Desk stations clean, organized and stocked with necessary items.
- Assist in keeping the guest water refrigerator and Suites Shop clean, organized and stocked. Report to Front Office Manager if any items are needed.
- Must be able to listen and understand information and ideas presented through spoken and written words and sentences.
- Must be able to verbally communicate information and ideas in a clear, respectful and professional manner.
- Must be able to perform simple mathematics and/or have the ability to use a calculator.
- Must be able to use a desk top computer;
- Must learn and understand the Hilton OnQ reservations system.
- Must be able to solve minor guest issues or work issues without management assistance.
- Must take responsibility and maintain assigned shift bank.
- To make sure you have the appropriate amount at the start and end of your shift.
- Report to your immediate supervisor or Front Office Manager if there is a shortage.
- Must be able to make the appropriate cash drop at the end of your shift.
- Ensure required daily paperwork and checklists are completed and distributed.
- To perform any reasonable tasks and requests that may come from management.
Additional expectations:
- Be able to stand on your feet for the majority of the scheduled shift.
- Must be able to lift a minimum of 25 pounds, using proper lifting techniques to avoid injury.
- Must have a positive demeanor and attitude.
- Must be able to work with a variety of personalities.
- Must be able to work alone and/or with a team without supervision.
- Must be able to listen, communicate. understand information and ideas presented through spoken and written words and sentences in the English language.
- Must be able to verbally communicate information and ideas in English, in a clear, respectful and professional manner.
- Adhere all policies and procedures according to the employee handbook.
- To assist upper management with any reasonable requests that they may have.
Job Type: Part-time
Pay: From $16.00 per hour
Application Question(s):
- Do you have hospitality experience? If so, how long?
Experience:
- Customer Service: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Ability to Relocate:
- Englewood, CO: Relocate before starting work (Required)
Work Location: In person
