Guest Service Agent

Holiday Inn Express Denver East is seeking a reliable and enthusiastic candidate. We have available shifts primarily in the evenings 2pm-10pm. Must be available on the weekends, possible holidays, and a flexible schedule.

Looking for dynamic, energetic person for our front desk. Ideal candidate will have great customer service skills and ability to work in a fast paced and multi-tasking environment. Having resourceful problem solving capabilities and solid written and verbal communication skills would be a plus. We are seeking a well organized, driven and self motivated individual.

Essential Functions:

• Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, processing reservations and credit cards.
• Provides quality service for guests including providing pertinent information about the area.
• Handle and resolve guest complaints.
• Operate switchboard giving courteous, polite service.
• Assist in training of new front desk staff.
• Demonstrate good communication skills.
• Perform basic math using a calculator.
• Have legible handwriting.
• Knowledge of computer equipment.
• Record information in the clerk log book and shift reports.
• Promptly report all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or Company property.
• Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis.
• Promote all marketing programs to the guest.
• Responsible for accurate cash control to include keeping the cash drawer at a minimum and ensuring that the shift deposits balance.
• Maintain a neat and clean appearance behind the front desk and in the lobby area.
• Operate TDD equipment for hearing impaired guests.
• Implement all company policies and procedures for safety and security.
• Send and receive faxes.
• Responsible for key control. Issues and receives both room keys and master keys.
• Experience with Opera or IHG a plus.

Mandatory Job Requirements:

• Read, write and speak English.
• Neat, well-groomed appearance.
• Must have a flexible schedule to include weekends and evenings.
• Good communication skills.
• Pleasant personality and excellent people skills.
• Accountability.
• Prior hotel experience required.

Job Type: Part-time

Pay: From $18.29 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)

Work Location: In person