Part-Time Field Sales Technician - Columbus

Who we are:

ClearCaptions was founded in 2011 with a driving force to serve the hard-of-hearing to enable them to communicate again after they lose the ability to use the telephone. Since our inception, we have existed for one purpose, to improve the lives of our customers. Enabling communication is our passion. We believe in providing the highest levels of service and products to our customers. Our goal is to change lives by re-enabling social connections and independence through using the telephone today and through other services in the future. We are a technology service company that utilizes groundbreaking automatic speech recognition, human captioning, product development, and customer center marketing, sales, and service to deliver and easy to use products to our mostly senior customer base. As a Federal Communications Commission (FCC) - certified telephone captioning provider, ClearCaptions follows the highest industry standards for privacy, security, and professionalism on all calls. For more information, visit clearcaptions.com.

This role will report to the Business Development Manager and will be based in Columbus, Ohio.

Position Summary:

For the position of Part-Time Field Sales Technician, ClearCaptions is looking for a caring, customer service-oriented individual with a demonstrable passion for helping people with hearing loss.
This is an in-the-field position that brings the opportunity to individually train our customers in using ClearCaptions equipment and service to effectively enrich their lives.

As a Field Sales Technician for ClearCaptions, you must enjoy working with a variety of people, mostly senior citizens, in their homes. This is a part-time position working 20-25 hours per week for those who enjoy and excel when working independently.

What You Will Do:

• Setup and troubleshoot ClearCaptions' devices at our customer's homes.
• Courteously train customers on how to use ClearCaptions' devices and their features.
• Must provide excellent customer service and adapt to unique needs of individual customers to meet business requirements.
• Assist Business Development Managers with lead generation activities as needed.
• Complete service/repair calls as assigned.
• Accurately maintain customer records in Salesforce.
• Complete required reports and feedback on customer interactions.
• Maintain adequate inventory of equipment and supplies to service customers in a timely manner.
• Other duties as assigned.

The kind of people we look for:

We are looking for someone who wants to join a fast-paced growing company, is comfortable with change and has the flexibility to change priorities at a moment's notice. A successful individual in this role will be willing to

Qualifications:

• Positive attitude, team player, good interpersonal communication skills. High school diploma or equivalent.
• Must be reliable, organized, and punctual and be flexible in a constantly changing environments.
• Ability to work evenings and weekends as needed.
• Basic knowledge of and experience in using a computer. Familiarity with mobile tools and applications.
• Must possess a valid driver license and have a clean driving record.
• It is required that you have a licensed and insured vehicle to complete this job.
• Field sales and service experience is a plus.
• Experience working with senior citizens a plus.

Physical Demands:

Primary functions require the ability to communicate over the phone and in person effectively and clearly with individuals suffering from hearing loss. Must use provided headset for audio quality in our call center environment. Physical ability and mobility to regularly stand or sit for prolonged periods of time and use tablet, cell phone and keyboard and monitor requiring close vision and hearing, occasionally stoop, bend, crouch, reach, twist, and grasp, may lift and move equipment/boxes up to 10 pounds.

Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (95-100%)
• Keyboarding (70-90%)
• Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)
• May lift or move boxes (up to 10 pounds)

Work Environment:

Work environment is primarily indoors at customer's home, exposure to all types of weather and temperature conditions during work, and exposure to hazardous driving and traffic conditions. Travel (approx. 90%).

Compensation: $18 per hour plus incentive plan.

Intrigued to learn more?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.

ClearCaptions is an equal opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Other details

• Pay Type Hourly
• Min Hiring Rate $18.00
• Max Hiring Rate $18.00

Apply Now