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SalaryBe Proud. Be You. Be Independent!
Are you an experienced customer service professional looking to support community banking? If so, we need you!
At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company.
About the Job:
As a Courier, you are responsible for the pickup and delivery of items for the bank and the bank’s customers via personal vehicle. You will also be responsible for all deliveries between bank branches and provide pick-up and delivery services for miscellaneous bank requests. It is critically important that you represent the bank professionally and maintain security and confidentiality of customer information.
SHIFT: This Courier can expect to work anywhere from 1 - 3 days each week for a total of roughly 15 hours per pay period (bi-weekly).
What You Will Do:
- Retrieve and deliver deposits and related items from bank’s customers and from branches, following a pre-defined route around the Traverse City area.
- Maintain basic pick-up and delivery tracking logs.
- Conduct special deliveries for customer and/or bank as needed.
- Participate in bank networking and special customer outreach programs as needed.
- Assists in and promotes the resolution of customer questions and/or issues with referrals to supervisor as appropriate.
- Continually provide excellent customer service, including introduction of additional products to enhance the customer’s relationship by referral to appropriate “expert” whenever possible.
- Performs other related duties as assigned.
What We're Looking For:
- High school diploma or GED required.
- Valid Michigan driver’s license, clean driving record and reliable transportation.
- Excellent interpersonal and communication skills.
- Acceptable attendance and punctuality as outlined the employee handbook for purposes of efficiency and security.
- Maintains a professional, business-like appearance.
- Provides input on efficiency improvements to routes and customer services when possible.
- General knowledge of banking and bank products.
This is an exciting step in a journey to creating a fulfilling and rewarding career at Independent Bank. We are excited to have you join our team!
Be Proud. Be YOU. Be Independent!
Education
Required- High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
