Part-Time Contact Center Rep (On-Site)

Public Safety Credit Union’s mission is simple: “To provide financial empowerment to the first responder community.” In order to achieve this, we provide a culture of success by empowering our team members to learn, develop and succeed. As an organization, we embrace the credit union philosophy of “people helping people” as our foundation and have grown, building a member-centric team. We currently have an open opportunity to join our team as a Member Service Agent. In our Contact Center, you will have direct opportunities to build member relationships, fulfill our members' financial needs and contribute to the growth of the Credit Union.

The ideal candidate:

• Team oriented with a positive attitude and the ability to build relationships by exceeding expectations.
• The ability to work independently in a fast-paced, team environment.
• Service driven attitude recognizing needs and cross-marketing complimentary credit union products and after-market services.
• Problem solver with the ability to look outside the box while maintaining sound judgment.
  

The main duties:

• Embrace PSCU’s culture, service standards, mission statement, and values.
• Provide outstanding service during each member interaction which may include but is not limited to handling teller transactions, assisting with plastic card disputes, determining members’ needs, and cross-selling appropriate products.
• Answer incoming calls in a timely manner and with a professional attitude.
• Administer Mobile Deposit, Home Banking, Bill Pay, and Mobile App Admin sites and assist members and staff with these programs.
• Providing support to other departments as needed.
  

 The ‘must-have’ list:

• High school diploma or equivalent.
• Strong verbal, written and interpersonal skills and the ability to communicate effectively.

• Ability to work independently, prioritize work, exercise initiative and meet deadlines.

• Must have reliable transportation.
  

The wish list:

• Previous Contact Center experience.
• Previous financial institution experience.

The details

• Credit Union Hours – M-F 8:45 am – 5:15 pm, Sat 8:45 am – 1:15 pm.
• Status: Part-Time (20-28 hours per week), Non-Exempt
• Starting Salary: $18.50 per hour
• **Location: 2800 E 14th Street, Kansas City, Missouri 64127
  

The organization:

Public Safety Credit Union has been serving First Responders in the Kansas City area for 85 years! We began in a single room and have grown to be over $180M in assets, 5 branch locations, and over 40 team members. Our success has come through a steadfast commitment to the cooperative philosophy of “people helping people.” And we’re not stopping here.

The Benefits*:

• Casual dress code of logo shirts with jeans.
• Flexible scheduling.
• 11 Paid Holidays.
• Your Birthday off – and paid for it!  
• 401(K) Plan with employer match to prepare for your future.
• PSCU banking privileges for you and your family.

*All programs subject to review and change

** This is not a remote position.

If you’ve read to here, you must be interested! We’d love to hear from you to see if we’d be a good fit; use the link to submit your resume!