Part Time Call Center Counselor

Job Title:Part Time Call Center Counselor
Location: UNG-Dahlonega, GA
Regular/Temporary: Regular
Full/Part Time: Part-Time
Job ID: 270166
About Us

Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of nearly 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.

Job Summary

The University of North Georgia is currently accepting applications for a Part Time Call Center Counselor in Financial Aid on the Dahlonega campus. This position will assist in the day-to-day operations of the Financial Aid Customer Service Call Center.

Responsibilities

• Provides information to students and parents about financial aid functions, timelines, and eligibility, triaging students to appropriate staff as needed.
• Provides excellent customer service and communicates effectively with internal and external customers regarding regulations, policies, and procedures.
• Assist with call campaigns to incoming students or students with missing documents.
• Resolves student inquiries in person, over the phone (Call Center setting) and/or email and documents all necessary information according to office standards.
• Researches current State and Federal regulations to keep up-to-date and determines the application of regulations to specific student circumstances.
• Participates in Student Orientations, Financial aid events and Open houses.
• Performs other job related duties as assigned.

Knowledge, Skills & Abilities

• Knowledge of routine office equipment and procedures; knowledge of various software programs; knowledge of financial aid application procedures and forms.
• Requires effective communication skills; accurate typing/data entry skills.
• Ability to work effectively with a diverse population; ability to utilize BANNER or a similar relational database.

Required Qualifications

• Associate Degree (or higher).
• 2 years of experience as financial aid, bank, or retail associate.
• Or equivalent combination of education and experience.

Proposed Salary

Minimum Starting Salary: $17.06 per hour

Required Documents to Attach

• Resume
• Cover letter
• Contact information for three professional references.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of North Georgia, as determined by University of North Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Equal Employment Opportunity

The University of North Georgia, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. Georgia is an open records state. Also, UNG is a federal contractor and desires priority referrals of protected veterans.

Other Information

• This role is considered a position of trust.

Please note, the University of North Georgia career board updates daily and job postings are subject to be removed when closed or filled.

Background Check

• Position of Trust + Education