Address
Form of work
SalaryJob Summary: To ensure a high level of guest satisfaction by attending to the needs of the guests in an efficient and courteous way during check-in, check-out and throughout their stay.
THIS IS AN OVER NIGHT POSITION FOR TWO DAYS A WEEK
Responsibilities:
- Be flexible in regard to work schedule.
- Report to work on time, in proper and clean uniform, including name tag.
- Must have a valid driver’s license/ID & reliable transportation.
- Handle all duties according to hotel policies, procedures, internal rules and standards.
- Conform to cash handling procedures at all times.
- Be knowledgeable about daily hotel operations, be up-to-date with all changes, new procedures and events.
- Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
- Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
- Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel.
- Be able to operate hotel reservations software competently and efficiently.
- Perform guest registration and room assignment and accommodate special requests of all guests.
- Be knowledgeable about brand specific reward programs and other frequent traveller programs.
- Answer the phones according to the standards of proper etiquette and as quickly as possible (no more than three rings).
- Ensure the cleanliness of the Front Desk and back-office area at all times.
- Keep computer equipment clean at all times.
- Utilize spare time for cleaning ie: lobby, entrances, public restrooms and any other areas included on the cleaning checklist.
- Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using your brand specific problem resolution guidelines.
- Assist fellow associates in their jobs when able to improve daily operations of the hotel.
- Have knowledge about all emergency procedures and know how to act on them.
- Have knowledge about the city, the local area and attractions to provide the guests with all requested information.
- Report any unusual occurrences or requests to the manager.
- Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest.
- Use the AM, PM and night audit daily checklist to ensure smooth daily operations.
- Perform other duties as assigned.
