Parking Operations Lead

Hourly Wage: $18.00 – $20.00 an hour. Must work weekends

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

ABM, a leading provider of integrated facility solutions, is looking for a Parking Operations Lead.

The parking Operations Lead will lead and participate in a team to ensure the successful completion of assigned tasks. The employee is responsible for the running of the shift in the absence of the Manager. When the Manager is present, the lead worker may also be responsible for directing smaller work groups. While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Manager.

Key Responsibilities:

Strategic Planning and Management:

• Adhere and enforce location initiatives to optimize Parking Operations and drive revenue growth.
• Ensure performance goals and objectives are met for the parking team, ensuring alignment with organizational objectives and client expectations.
• Monitor key performance indicators (KPIs) and financial metrics to track progress and identify areas for improvement.

Staffing and Training:

• Train a team of parking attendants, valet lead, and support staff, fostering a culture of excellence and accountability.
• Provide ongoing training opportunities to enhance employee skills and performance.
• Assist with staffing schedules and assignments to ensure adequate coverage and efficient operation of the parking facility.

Facility Operations:

• Assist in the day-to-day operation of parking facilities, including entrance and exit management, valet, traffic flow optimization, and maintenance activities.
• Enforce parking policies, regulations, and safety protocols to ensure compliance by patrons and staff.
• Coordinate with maintenance and janitorial teams to address facility maintenance and cleanliness issues promptly.

Revenue Management:

• Audit, review and enforce parking payment systems, including cash handling procedures, credit card processing, and mobile payment options.
• Analyze revenue trends and performance data to identify opportunities for revenue enhancement and cost optimization.

Customer Service Excellence:

• Foster a customer-centric culture and ensure that all staff members provide courteous and efficient service to patrons.
• Address customer inquiries, complaints, and escalations in a timely and professional manner, striving to exceed expectations.
Implement service improvement initiatives based on customer feedback and satisfaction surveys.

Qualifications:

• Minimum of 2 years of experience in Parking Operations and/or valet operation, preferably in the facility management or hospitality industry.
• Team-building skills, with the ability to motivate and empower team members to achieve their full potential.
• Excellent analytical and problem-solving abilities, with a track record of driving operational efficiency and performance.
• Proficiency in parking management software systems and technology solutions.
• Exceptional communication and interpersonal skills, with the ability to interact effectively with clients, employees, and stakeholders at all levels.
• Must be capable of driving both auto and manual transmissions.
• Ability to work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot, cold, wet, humid or windy weather conditions for long periods of time.
• Must possess a valid driver’s license.
• Must be at least 21 years of age.
• Ability to walk/stand continuously.