Address
Form of workTransportation-225701
Career Area:Parking and Transportation
Is this an internal only recruitment?:No
Posting Open Date :01/17/2024
Application Deadline:01/31/2024
Position Type:Permanent Staff (SHRA)
Position Title:Admin Support Specialist - Journey
Salary Grade Equivalent:GN06
Working Title:Parking and TDM Coordinator
Position Number:20060470
Vacancy ID:P018572
Full-time/Part-time Permanent/Time-Limited:Full-Time Permanent
Hours per week:40
Work Schedule:Monday-Friday 8:00AM-5:00PM (Subject to Change)
Work Location:Chapel Hill, NC
Position Location:North Carolina, US
Hiring Range:$40,767-$43,201
Pay Band Information:To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Be a Tar Heel!:A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit:The UNC Chapel Hill Department of Transportation and Parking is an essential part of UNC Chapel Hill and is responsible for coordinating all traffic, Parking and transportation services for UNC Chapel Hill’s campus. The department strives to provide a high level of service to students, employees and visitors who work, live, and visit the University and UNC Health Care System. Transportation & Parking (T&P), partners with stakeholders and customers to manage this key University infrastructure system effectively and efficiently balancing limited resources and the diverse needs of the campus community. The department manages 10 parking decks and 160 surface parking areas with approximately 23,000 parking spaces providing employee, student, patient/visitor, and event access to the UNC campus. The University and UNC HealthCare System rely on a multi-modal transportation system that is heavily dependent upon local and regional transportation to provide access to the campus and hospitals. UNC partners with local and regional transit agencies to provide fare free at boarding local transit and subsidized regional transit opportunities for employees and students. T&P services and partners include Chapel Hill Transit, Triangle Transit Authority, Piedmont Area Rapid Transit, and Chatham Transit Network in addition to the UNC P2P Express and P2P On-Demand services. T&P also offers a UNC Commuter Alternative Program(CAP) that incentivizes commuting opportunities including off-campus park & ride with frequent transit, Zip Ride (car rental by the hour), Zim Ride (ride sharing service), and van pool subsidy and coordination. T&P plans, manages, and implements traffic, transit, and parking services on a daily basis and during major campus events such as large-scale athletic events, performing arts, Commencement, and VIP visits occurring at UNC.
Position Summary:The primary purpose of this position is to provide Parking and transportation services to support campus commuting through Parking and alternatives to parking such as transit, biking, and walking to get to and around campus. The TDM Program Coordinator is responsible for assisting with outreach efforts to promote the university’s transportation services and alternative transportation programs. The position will coordinate and assist with distributing marketing and communication related to Parking and alternative transportation options and that affect access and travel around the UNC campus.
This position will perform all duties in the parking services area including operating cash drawers, completing deposits, assisting customers in-person and by email/phone depending on the need. This position will provide transportation and parking information and support the Commuter Alternative Program (CAP) by attending campus events with the Transportation Planner. This position will assist in promoting the Commuter Alternative Program (CAP), which promotes alternatives to driving alone: transit, ridesharing, biking, and walking. This position will support these programs through advertising, outreach, and customer service. The Transportation Demand Coordinator is responsible for assisting with the customer service and information sharing related to mobility services, and coordination among various service types, including micro-mobility devices such as e-bikes and other Transportation Demand Management (TDM) options. This position will develop and design communication materials to provide directly to the campus community. This position will develop digital and hangtag permit designs for review and submittal.
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Required Qualifications, Competencies, and Experience:High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Preferred Qualifications, Competencies, and Experience:Customer service experience
Cash management
Excellent verbal and written communication skills required; ability to communicate information orally or written clearly and concisely or in writing to individuals or groups.
Respond to customer emails and phone calls.
Computer literacy required, including proficiency Office Suite/Office 365, particularly Word and Excel, Adobe Illustrator, Photoshop
Excellent organizational skills and attention to details required.
Must be able to work independently, use initiative, and make substantive decisions quickly and within policy.
Ability to work in a fast paced, busy environment with diverse populations.
Assist with developing and sending emails for messaging transportation and parking information updates to parking coordinators and permit holders including disruptions to normal service related to construction, events, and projects.
Participate in campus outreach events to provide information related to Parking and transportation options available to the campus community.
Design ads, brochures, flyers, and parking permits and/or other marketing materials.
Approve Zipcar applications.
Post to the CAP social media platforms.
Ability to sit for extended periods of time and perform repetitive tasks and setup tables for customer service events (e.g., answering the telephone, typing, computer work)
Campus Security Authority Responsibilities:Not Applicable.
Position/Schedule Requirements:Evening work, Evening work occasionally, Overtime, Overtime occasionally, Weekend work, Weekend work occasionally
