Parent Advocate

Major Responsibilities:
Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
1)• Greets and accurately registers patients in IDX system verifying essential billing and demographic information.
2)• Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
3)• Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
4)• Distributes communications accurately, based on practice protocol. Includes pagers, faxes.
5)• Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate.
6)• Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery.
7)• Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.
8)• Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.
9)• Performs other related duties as required.
Billing Services: Ensures the collection of maximum possible fees at the time of service and accurate follow-up billing information on the patient and payer.
1)• Collects appropriate fees and co-payments at time of service by guiding the patient through the requirements of his or her insurance and offering alternatives from cash to credit cards to a schedule of periodic payments.
2)• Enters patient charge and payment data into the IDX Bar system according to established policies and procedures.
3)• Accurately batches encounter forms and balances charges. Follows appropriate cash procedures for deposit.
Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
1)• Ensures the availability of properly prepared patient medical records, daily schedules and related forms. Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments.
2)• Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.
3)• Releases information from records, only according to corporate policies and procedures.
Education/Experience Required:
High school diploma or equivalent with three (3) to five (5) years current related experience.
Knowledge, Skills & Abilities Required:
Strong interpersonal and telephone communication skills. • Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.
Not applicable.
Physicial Requirements and Working Conditions:
Experinced in working with the unique needs of the Adult Down Syndrome population. Must have a special understanding to fulfill the role of Parent Advocate (The appointment of this role is by mutual agreement between NADS and AMG).
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.