Paddle Sports Senior Technician

Summary:

Next Adventure surrounds itself with employees who are passionate about the outdoors and want to make a positive impact in the company every day. The role of every Senior Technician is to promote our mission: Inform. Outfit. Excite.

The Paddle Sports Senior Technician is the first lateral promotion that can be achieved by a Technician and is the core person(s) in the repair and rental department. This position is available at any time for a Technician to apply for. To be qualified for this position, Senior Technicians must be able to show key rental, Easyrent, and repair skills. Senior Technicians are expected to be experts of their craft and be able to solve any repair inquiries independently. This position is able to resolve customer complaints independently and find win-win solutions. The Senior Technician is the right hand of their department Lead and responsible for backing up the leadership team on any decisions they make. They are the stewards of wisdom and knowledge in the repair and rental department and are expected to be leaders among their peers and foster growth in their department.

Job Responsibilities:

• Be a cornerstone of knowledge in rental shop operations and fleet maintenance/repair.
• Perform advanced Easyrent functions: create staff Easyrent profiles, create/edit rental articles, inventory management, reporting, IT troubleshooting, and reservation management.
• Be able to facilitate the repair department operations and customer workflow.
• Be able to oversee any repair inquiries.
• This position must be able to operate all repair equipment/tools.
• Able to perform the following repair skills: wetsuit patch repair, kayak rudder installation, PVC inflatable kayak and SUP repair, fish finder installation, kayak fishing accessory installation, fiberglass canoe and kayak repair, roto molded plastic kayak welding, and epoxy repair and general fleet maintenance.
• Senior Technicians will be expected to make sure daily shop duties are being completed and be accountable for keeping the store clean and organized.
• Perform regular maintenance on all repair equipment.
• Perform maintenance and small improvement projects around the PSC.
• Be able to effectively train technicians repair and rental skills and help facilitate technicians to reach an expert skill level if desired.
• Work directly with the Team Leads to implement and uphold repair and rental department processes.
• Assess customer needs and offer the proper advice on repair services and rental equipment.
• Perform regular rental fleet and repair form audits to ensure that all Next Adventure equipment is functioning properly, and equipment meets Next Adventure’s high standards.
• Regularly monitor that all Technicians are using equipment properly and following safety protocols.
• Be able to work effectively on the retail floor as needed and meet the standards laid out for all entry level Associates.
• Perform basic Retail Pro functions: Inventory searches, cash register duties, creating customer profiles, and tag printing.
• *Scappoose Bay: Help to manage the organization of the dock, and make sure customers are being helped properly onto the water.

Qualifications:

• Previous experience working as a Next Adventure Technician or being able to demonstrate an expert level repair and rental knowledge.
• Able to perform any type of paddle sport repair.
• Able to operate repair department tools.
• Ability to work under pressure while meeting tight deadlines.
• Strong leadership skills.
• Enjoys and thrives working with a team.
• Excellent problem-solving skills.
• Excellent customer service skills.
• Ability to talk in depth about Paddle Sports gear.
• Ability to assess equipment damage and provide recommendations to repair.
• Light to moderate lifting, with reasonable accommodation.
• Standing for long periods of time.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Key Competencies:

• Customer Focus- Anticipating, meeting and/or exceeding customer needs, wants and expectations.
• Teamwork- Cooperating with others to meet objectives.
• Flexibility- Readily modifying, responding and adapting to change with minimal resistance.
• Continuous Learning- Taking initiative to regularly learn new concepts, technologies and/or methods.
• Planning and Organizing- Establishing courses of action to ensure that work is completed effectively and on time.
• Conflict Management- Understanding, addressing and resolving conflict constructively.
• Creativity and Innovation- Creating innovative approaches, designs, processes, technologies and/or systems to achieve the desired result.
• Conceptual Thinking- Analyzing hypothetical situations, patterns and/or abstract concepts to formulate connections and new insights.

Hiring Process at Next Adventure - What to Expect:

• At Next Adventure, our primary objective is to hire the most qualified candidates and ensure their long-term success within our organization. We place great value in our hiring process, and we ask that all applicants submit a cover letter with their resume. We appreciate the time and effort that goes into submitting an application, please be assured that we will respond to all applications within 1-2 weeks, and we will maintain open communication with our applicants throughout the process.
• We use a generic email account to communicate with applicants, and sometimes our emails may end up in your spam or promotions folder. Please ensure that you check these folders for any correspondence from Next Adventure. To streamline our communication process, we highly recommend opting-in for text messages, as this will allow for quick questions and reminders about interviews.
• At Next Adventure, we take a personal interest in every applicant, and we read each resume and cover letter carefully. We value creativity, initiative, and a passion for the industry. Our goal is to hire the best candidates and retain them for the long-term, and we believe that this process begins with a strong application and a commitment to kaizen.

Next Adventure provides the following benefits to full-time (FT) employees:

• Group health, dental, and vision insurance - Aetna & Principal
• Short-term disability
• Voluntary life insurance, and 25,000 basic life insurance
• OregonSaves Retirement plan
• Vacation up to 4 weeks, based on position and years of service. 2 week sabbatical added after 10 years.

Next Adventure provides additional perks to any employee as follows:

• Employee discount: Max 35%
• Free Demos & Rentals
• Circuit Bouldering Gym Daily Passes
• The Source Climbing Gym Daily Passes
• Membership discounts at Movement and PRG
• Access to Industry Pro Deals on products, events, lift tickets, and more