Owner Loyalty Manager

Job Summary
Owner Loyalty Manager at Advantage Nissan
Advantage Nissan is seeking a full-time Owner Loyalty Manager for the Bremerton, Washington location. The ideal candidate will demonstrate the ability to build customer loyalty and strengthen relationships through exceptional service. He/She will provide superior customer service by utilizing their automotive skills and knowledge, and by being part of a high-performance team.
Compensation & Benefits
The Owner Loyalty Manager will be responsible for providing a monthly salary in the range of $2,720 to $4,265, paid semi-monthly. Additionally, the company provides 401K benefits, health insurance, a competitive vacation and holiday schedule, and other benefits noted in the formal offer letter.
Responsibilities
• Responsible for monitoring factors influencing customer experience and loyalty, developing customer service initiatives, and creating positive customer relations spanning sales, service, and parts departments
• Develop internal processes and exercises to ensure quality customer service is delivered
• Oversee the development and implementation of customer recognition, loyalty rewards programs, and retention programs
• Ensure customer surveys get filled out and analyze feedback to measure customer loyalty
• Keep a pulse on customer’s satisfaction levels and determine ways to improve
• Schedule Service Appointments and Warranty Administration
• Cultivate relationships with customers in order to increase customer loyalty
• Work with service staff to ensure customer problems are addressed quickly, courteously, and accurately
• Ensure customer satisfaction is consistently achieved and customer loyalty is maintained

Requirements
• Previous automotive sales and/or customer service experience
• Driving license and clean driving record
• Excellent customer service, communications, and problem-solving skills
• Ability to handle customer complaints and resolve complex issues
• Strong aptitude for technology
• High School degree (or equivalent)
• Proficient computer and data entry skills
EEOC Statement
Advantage Nissan is an Equal Opportunity Employer and is committed to creating an inclusive, diverse workplace. We are proud to be an equal opportunity workplace and do not discriminate on the basis of race, color, religion, age, national origin, ancestry, marital or veteran status, physical or mental disability, medical condition, sexual orientation, gender identity or expression, or any other basis prohibited by applicable law. \\