Overnight Valet Parking Attendant - Madison, WI

Company: Parking Management Company - PMC

Job Title: Valet Attendant

Position Type: Full-time and Part-time

Pay: Hourly + Tips + Bonus Opportunities

Unleash your leadership potential and elevate guest experiences as a Valet Parking Attendant at PMC!

Are you a customer service professional eager to elevate your career? Do you crave customer service excellence and leading a team that elevates hospitality? Imagine yourself at PMC, the nation's fastest-growing parking management company orchestrating unforgettable guest experiences across 5-star hotels, vibrant events, and more.

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Why PMC?

PMC is more than a workplace; it's a platform for growth and success. Enjoy a supportive team environment that values your contributions. As a Valet Parking Attendant, you'll enjoy a competitive wage ranging from $14 to $20+ per hour (rate boosted by tips and bonuses).

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Position Overview:

As a Valet Attendant, you will be an integral part of the guest services team, responsible for creating a positive first impression and ensuring a seamless outstanding experience for our guests. This role involves providing excellent customer service and safely and efficiently managing Valet Parking services.

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Key Responsibilities:

1. Guest Arrival and Departure:

• Greet guests with warmth and professionalism upon arrival.
• Assist with the check-in and check-out process, providing information about the hotel's amenities.

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2. Luggage Assistance:

• Safely handle guests' luggage, transporting it to and from rooms promptly.
• Offer assistance with carrying luggage and provide information about room features.

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3. Valet Parking:

• Collaborate with the Valet Parking team to ensure a smooth and efficient parking and retrieval process for guests' vehicles.
• Safely drive and park vehicles, adhering to company and safety standards.

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4. Guest Services:

• Provide information about the hotel's facilities, services, and local attractions.
• Respond to guest inquiries and requests promptly and professionally.

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5. Communication:

• Maintain clear and effective communication with the front desk, concierge, and other departments to ensure coordinated guest services.
• Relay important information about guest preferences and special requests.

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6. Safety and Security:

• Monitor the entrance area for any suspicious activity and report concerns promptly.
• Adhere to safety and security procedures to ensure the well-being of guests and their belongings.

Position Requirements:

• Minimum 18 years of age.
• Customer service experience.
• Valid driver's license.
• Ability to pass a background check and motor vehicle record (MVR) check.
• Capability to run, retrieve vehicles, and lift luggage up to 50 pounds.
• Preferred, but not required: ability to drive a standard (stick-shift) vehicle.
• Ability to use personal cell phone for work purposes.
• Customer-focused mindset with a commitment to providing exceptional service.
• Physical ability to lift and transport luggage, stand for extended periods, and work outdoors.
• Flexibility to work varied shifts, including weekends and holidays.

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What you'll receive:

Competitive Pay + Tips:

• Competitive hourly wage ranging from $14 to $20+ (Average rate of base pay, plus tips and potential bonuses).

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Benefits that Matter:

• Opportunities for professional development and advancement within the company.
• Growth opportunities within the company.
• Flexible schedules to accommodate your lifestyle.
• Comprehensive training programs and ongoing support.
• Referral Incentive Program.
• Exciting lifestyle benefits, rewards, and recognition.
• Employee discounts on accommodations, dining, and other services.
• Daily cash and digital tips for tipped positions.
• Employee uniforms for hourly field positions.
• And more!

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How to Apply:

If this opportunity aligns with your skills and interests, apply today by filling out our quick company mobile-friendly application. We look forward to hearing from you!

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Ready to swap the ordinary for the extraordinary in Valet Parking? Click "Apply Now" and let's start a conversation! We're eager to welcome the next member into our PMC family.

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About Parking Management Company (PMC):

PMC is a rapidly growing company in the hospitality industry, specializing in Valet Parking services for 5-star hotels, resorts, hospitals, restaurants, and special events.

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Our mission is to build strong relationships with clients through the highest standards of customer service.

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For more information and to explore our open positions, visit JoinPMC.com and ParkingMgt.com.

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EEO/ADA:

Parking Management Company is committed to ADA compliance and will make reasonable accommodations in line with the Americans with Disabilities Act of 1990.

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PMC is an equal opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply.

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Note:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

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This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.