Overnight Member Services Representative

The Overnight Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.  In addition, you will be responsible for closing that day’s shift for that business day. You will also be primarily responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience.

Schedule

• Full Time
• Monday - Thursday: 10:00 PM to 6:00 AM
• Sunday: 11:30 PM - 6:00 AM
• 8-hour shift

Essential Duties and Responsibilities 

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Close shift for that business day.
  • Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
  • Stock locker rooms with proper supplies/paper products.
  • Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.) to the Club Manager.
  • Follow "Lost and Found Policy" and turn in lost member property to the Club Manager/Assistant Club Manager immediately.

Benefits

• FREE Black Card Membership!
• Paid Time Off (PTO)
• Health Insurance - First of the month following hire date
• Medical & Prescription drug plans
• HSA (Health Savings Account)
• Dental
• Vison
• Life/AD&D
• Voluntary Short Term Disability (STD)
• Voluntary Long Term Disability (LTD), and other additional voluntary benefits!
• 401k plan after 3 months of service

Qualification Requirements

• Must have a satisfactory background check.
• Punctuality and reliability are a must.
• Superior customer service skills, preferably in the fitness industry.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency.
• Hard working, enthusiastic, energetic, upbeat, and positive attitude!
• Strong problem resolution skills.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.