Member Services Representative

Member Services Representatives have the opportunity to use their skills to perform a variety of tasks, while providing our members with personable, efficient, and accurate member service. The ideal candidate will be accustomed to working in a team- and service-oriented, professional environment and have the ability to access and assist members with their individual needs. Sales experience is a plus.

Responsibilities include:

- Proper handling and balancing of cash and checks

- Accurately processing member transactions, including but not limited to deposits, withdrawals, loan payments, transfers, cashier checks, money orders, cash advances, gift cards, and license plate stickers

- Promoting products and services

- Willingly assisting members with applying for products and services

- Answering phones

- Contributing to credit union goals

- Community outreach on credit union's behalf

- Credit union member development/onboarding

- Performing other duties as assigned and as requested

Qualifications:

- Customer/Member service experience

- Cash handling experience

Requirements:

- Availability Monday through Saturday. Flexibility.

- Team player

- Good communication and computer skills

- Adhere to regulatory, compliance, and organization guidelines

- Ability to look at computer screens for hours and stand for long periods of time

- Attention to detail

We are looking for individuals who:

• Have a positive attitude and friendly disposition
• Are self-motivated and moderately competitive
• Have organization, time management, and problem-solving skills
• Have a willingness to learn
• Work well with people
• Are comfortable promoting products and services
• Have obtained a high school diploma or GED
• Has at least two years of retail cash handling experience

Availability:

Required availability is regular business hours Monday – Friday as well as some Saturdays. Extended hours will be required on occasion.

What makes The Credit Union for All a GREAT PLACE TO WORK?

At The Credit Union for All, we outperform others in our industry in both compensation and employee retention. The average tenure of our current employees is nearly 10 years! Our environment is welcoming and friendly, casual but professional, and our membership is diverse and active. You will get to know members by name. At The Credit Union for All, going above and beyond for our members is the expectation, not the exception. We promote from within whenever possible, offer great incentives, and our leadership team has a universal 'open door policy'. We are always happy to hear your ideas and suggestions! There are also team-building activities and we acknowledge multiple themed days throughout the year. Giving back to our community is important to us. We sponsor and participate in several fun and worthwhile community events.

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Day shift
• Extended hours
• Monday to Friday
• Weekends as needed

Experience:

• Banking: 2 years (Preferred)
• Cash handling: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Ability to Relocate:

• Bloomington, IL 61704: Relocate before starting work (Required)

Work Location: In person