Overnight Guest Services - Night Audit

COMPANY OVERVIEW:

MEA, named by The New York Times as “the world’s first midlife wisdom school,” provides 5-day workshops where participants, together with a team of MEA facilitators explore topics revolving around transitions, finding purpose, and owning wisdom, under the principle that wisdom is shared, not taught. Participants spend their time over the workshop in a combination of classroom and experiential modules, in the comfort of upscale accommodations that one could expect from a luxury boutique hotel.

JOB SUMMARY:

The Night Auditor is responsible for reconciling cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to prioritize job functions in order to meet deadlines.
• Perform Guest Services functions as required .
• Audit and reconcile financial and statistical reports.
• Prepare and distribute necessary daily reports as required according to MEA standards.
• Prepare and distribute month-end reports.
• Audit and reconcile all Cashiers' work.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Ensure accuracy of all numbers reported including statistics.
• Input and update financial information.
• Perform daily, weekly, monthly and annual data processing system functions as required.
• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
• Ensure overall guest satisfaction.
• Handle guest requests.

Qualifications

• Previous experience in a hotel or related field preferred.
• Guest Service Experience preferred.
• Computer knowledge/skills required.
• Late/Overnight shift
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Food provided
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Overnight shift

Work setting:

• In-person
• Resort

Ability to Relocate:

• Lamy, NM 87540: Relocate before starting work (Required)

Work Location: In person