Overnight Guest Services Agent/Shuttle Driver/Security | Cedarbrook Lodge

Overnight Guest Services Agent/ShuttleDriver/Security | Cedarbrook Lodge
Let's start off with the most important part-what's in it for you:
The Perks
*Eligibility of perks is dependent upon job status

• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• "Columbia Cares" Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:
"People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
What you'll do:
The Brass Tacks

• Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.
• Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
• Ensures confidentiality of all guest information and pertinent hotel data.
• Assists guests, team members, and vendors during their shift.
• Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
• Responds and works to resolve guest issues and concerns as necessary.
• Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
• Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
• Ensures front office, reception area, lobby and storage areas are clean and organized.
• Ensures all equipment is properly maintained and functioning.
• Ensures all equipment is used only as intended.
• Completes property walks routinely to monitor guest safety and security.
• Drives guests to and from hotel to their final destinations.
• Escorts incoming and outgoing hotel guests to and from property, assists with luggage, and offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions.
• Parks and retrieves guest cars in a safe manner and in accordance with hotels standards.
• Keeps record of calls for service.
• Greets guests at front door or car upon arrival.
• Assists in de-icing of pavement, sidewalks, and other areas.
• Maintains the image of the hotel by appearing extremely presentable, well-groomed and in pressed uniform.
• Maintains safety and security of guests and team members at all times, and in all weather conditions in regard to the valet parking areas.
• Responsible for ensuring the building is a safe and secure environment at all times. Maintains a close working relationship with the police and alarm monitoring services
• Ensures proper building safety and security measures are always followed
• Maintains up to date information of events, both current and future, occurring in the city and county
• Answers the telephone in a pleasant and professional manner within three rings
• Maintains a clean, neat, and orderly desk at all times
• Responds to all guest's requests in an expeditious manner

The Nitty Gritty

• Minimum 1 year hospitality experience required, 2 year hotel/clerk/security experience strongly preferred.
• Previous experience in cash handling and computerized Point of Sale system strongly preferred.
• Strong written and verbal communication skills required; bi-lingual skills preferred (English/Spanish).
• The ability to read, write and speak English fluently is required to analyze, and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to write routine reports and correspondence
• Strong problem solving and conflict resolution skills.
• Ability to understand and apply labor and industry-specific laws and regulations.
• Ability to park and retrieve guest vehicles.
• Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
• Must possess basic negotiation skills and strong customer relations skills.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.
• Strong driving record.
• Must have valid driver license.

Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
Where you'll work:
Located less than five minutes from SeaTac International Airport and situated on 18 lush acres, Cedarbrook Lodge is the perfect blend of convenience and escape. Each of the 167 guestrooms and suites at Cedarbrook Lodge offer comfort and tranquility with complimentary amenities including a Northwest-inspired breakfast and airport shuttle service.
Cedarbrook is also home to the award-winning Copperleaf Restaurant and Copperleaf Bar & Terrace, where guests can enjoy exceptional dining with fireside ambiance, indoors or out. The Spa at Cedarbrook is no exception to the hotel's serene setting, known for utilizing petrified wood for it's healing properties in treatments. Cedarbrook is a member of the International Association of Conference Centers (IACC), ensuring a superior meetings experience.
The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.