Overnight Dispatcher/Logistic Coordinator

POSITION TITLE AND SUMMARY:

Dispatcher -

$18 hour to start 

Bonus paid out after completion of 60/90days of employment

Schedule and dispatch workers and service vehicles for conveyance of passengers while providing exceptional customer service for both internal and external customers

ESSENTIAL FUNCTIONS:

• Schedule and dispatch workers and service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones
• Relay work orders, messages, and information to or from drivers using telephones or two-way radios
  
• Monitor personnel and vehicle locations and coordinates service and schedules
  
• Determines types or amounts of vehicles and personnel required according to work orders or specifications
  
• Responsible for ensuring that all vehicles are returned at the end of a shift
  
• Keeps customers informed by answering questions
  
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value 
  
• Performs other duties and responsibilities as required or requested

WORKING CONDITIONS:

• Fast-paced
• Pleasant office environment
• Professional staff
• Exposure to a variety of people and business types

PROCESSES AND METHODOLOGY USED TO PERFORM THE JOB:

• Excellent active Listener: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Knowledge of Livery Coach is a plus 
• Strong Computer and Data entry skills
• Excellent written and verbal communication skills
• Ability to multi-task
• Must have excellent interpersonal skills
• Attention to detail and follow-through
• Excellent time management skills
• Excellent customer service skills
• Must have excellent coordination skills
• Ability to work in a team environment
• Knowledge of the transportation industry

EDUCATION AND/OR EXPERIENCE

Education

• High School Diploma or equivalency

Experience

• Some previous dispatching/customer service-related skill, knowledge or experience is preferred