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Form of workJob Description
HIRING AUTOMOTIVE ENTHUSIASTS AND EXPERTS IN THE FONTANA AREA! $24-$29 FULL TIME
Currently seeking individuals with exceptional customer service and extensive knowledge in the automotive industry for a Customer Service Representative specialized in auto parts. This individual will communicate with customers via phone calls, email and chat to assist with order processing, technical support and general service inquiries regarding automotive part orders. The ideal candidate will be highly familiar with automotive parts and has experience with Over The Phone customer service!
Job Description:
- Provide detailed instructions, troubleshooting, and solutions to customers. If you are a car enthusiast, this is a huge plus, but not a requirement.
- Process orders and returns
- Identify and provide solutions to complex issues with automotive parts and accessories
- Respond to customer questions with information about products and services
- Provide information or make sales directly to customers via the telephone, through email, or via chat messages
- Collect customer information pertinent to business objectives, such as name, address and other demographic information.
- Partner with Engineering to identify and develop resolutions to product quality control concerns
Qualifications:
- Automotive experience or familiarity REQUIRED (must be familiar with car parts such as intake filters, intercooler pipes, etc. as well as installation of parts)
- 2+ years of experience working with customers; Over The Phone customer service highly preferred
- Strong communication skills via email, chat and Over The Phone
- Proficient with Microsoft Office Suite applications
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
