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SalaryVehicle Service Contract Administrator is looking for an experienced Automotive Claim Adjuster with an automotive repair background: technician or service advisor with hands on experience. In this role, you will work in a call center environment handling inbound calls, emails and live chats from repair shops and dealers to process claims per the covered vehicle’s service contract coverage. You will also interface with parts providers and inspection services as well as customers.
Successful candidates must have previous technical service skills in diagnosing the cause of any malfunction and performing appropriate repairs and possess overall automotive repair knowledge. Candidate must be detail-oriented with solid organizational and time-management skills, possess excellent communications and interpersonal skills.
Requirements:
- Ability to work Monday through Friday 8:30 am - 5:00 pm and some Saturdays 9:00 am - 1:00 pm.
- Proficient with data management systems, web browsers and Mitchell Labor Guide.
- Ability to pass a post-offer background screening.
- Excellent verbal and written communication skills.
- Previous customer service experience is a plus.
- Must be familiar with mechanical breakdown estimates and repairs for wide range of automobiles and trucks.
- Must live within commute distance to Lafayette, CA.
Benefits:
- Pension Plan
- Long Term Disability
- Paid Vacation
- Paid Sick Leave
