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Form of workWe are seeking a dedicated Outside Plant Technician to join our Fort Dodge Fiber team. This role is crucial for performing fiber optic plant construction and operations, with a keen focus on maintaining high levels of customer service and work quality. The ideal candidate will be instrumental in fostering retail service adoption and enhancing the positive public image of Fort Dodge Fiber. Responsibilities include supporting the Outside Plant infrastructure, providing telecommunications Outside Plant maintenance service, and executing customer premise installations.
- Collaborates with the Customer Experience team to ensure that service technician work conforms to customer service standards of excellence and performance expectations.
- Serves in a technology consultative role with customers as required.
- Configures, installs, and maintains network infrastructure and equipment.
- Complies with policies and procedures specific to the department pertaining to Outside Plant operations. Identifies and recommends solutions for issues and problems, including providing guidance and assistance with system troubleshooting as needed.
- Provides technical customer support services to subscribers of commercial and residential communication products.
- Maintains up to date documentation of the network.
- Locates fiber network facilities as needed and/or assigned to ensure minimal network disruption.
- Assures that all work performed in the unit meets the City's standards for customer service excellence, accuracy, quality, and efficiency including that work performed is done in accordance with OSHA safety standards and compliant with all City personnel and safety policies.
- Establishes and maintains an effective working relationship with employees, City officials, contractors, customers, and the general public. Supports activities of the department to assure that appropriate communication and coordination of efforts occurs with other units of the City.
- Attends workshops and training seminars to maintain up-to-date knowledge of various products, materials, procedures, and equipment used in the performance of duties.
- Responds to after-hours emergencies 24/7.
Minimum Qualifications
- Two (2) years of relevant job experience, and general knowledge of, networks and associated hardware platforms in the field of telecommunications (phone, internet, or television). Includes experience in construction, low voltage wiring, cabling, and installation of customer premise equipment.
- Overall excellent communication and customer service skills.
- High School Diploma or equivalent.
- Valid State driver's license, including a DMV record that is deemed acceptable by the City. Must meet the requirements of the City's motor vehicle policy. Must be insurable and maintain insurability.
- Must maintain residency within fifteen (15) miles of the corporate limits of Fort Dodge. Residency to be established within sixty (60) days of placement.
- Must be able to effectively communicate (orally in person and over the telephone and in writing using electronic devices and handwritten) in English with other employees, businesses and community members.
Preferred Qualifications
- Technical degree from an accredited college or university or equivalent.
- Relevant industry experience working at a retail telecommunications provider.
