Outreach Specialist (Cybhi)

SUMMARY

Heluna Health invites applications for an Outreach Specialist position to support the California Department of Health Care Services’ Children and Youth Behavioral Health Initiative (CYBHI). CYBHI is a multi-year, multi-department package of investments that reimagines the systems that support behavioral health (BH) and wellness for all California’s children, youth, and their families. Under the direction of the CYBHI – Project Manager, the Outreach Specialist is responsible for managing Heluna Health’s CYBHI outreach strategy and deliverables. This position will work closely with the CYBHI Project Manager to design and execute outreach infrastructure, servicing 400+ grantees over a two-year grant period.

This is a temporary, grant-funded, full-time, benefited position. This role will be primarily onsite at fixed, mobile, and designated site operations. Remote work may be required for this program.

If hired for this position, you will be required to provide proof that you are fully vaccinated for COVID-19 prior to your start date or have a valid religious or medical reason qualifying you for an exemption (that may or may not require accommodation).

ESSENTIAL FUNCTIONS

• Work closely with CYBHI Project Management to ensure that the program meets its outreach objectives and that the outreach strategy is delivered throughout program life cycle.
• Provide premium support to a variety of stakeholders including grantees, partners, subject matter experts, learning specialists and others.
• Directly triage or implement infrastructure to triage grantee questions.
• Continuously update and maintain internal knowledge base to better assist grantees.
• Support the Project Manager in the creation and implementation of the Grantee Help Desk mechanism and policy.
• Manage help desk requests through online platforms like Monday.com or another ticketing platform.
• Must be able to work with subject matter experts to deliver technical assistance in grant administration and behavioral health interventions to grantees.

JOB QUALIFICATIONS 

• Excellent communication skills, both oral and written.
• Ability to work both independently and cooperatively.
• Working knowledge of Microsoft Office applications. Experience with Monday.com preferred.
• Must be comfortable speaking in public.

EDUCATION/EXPERIENCE

• High School Diploma and two years of experience in customer support.

PHYSICAL DEMANDS

• Must be able to stand, walk, sit and drive as needed throughout the day for extended periods of time.
• Frequently required to use a computer, phone for extended periods of time.
• Stand: Frequently
• Walk: Frequently
• Sit: Frequently
• Handling / Fingering: Constantly
• Reach Outward: Occasionally
• Reach Above Shoulder: Occasionally
• Climb, Crawl, Kneel, Bend: Occasionally
• Lift / Carry: Occasionally -  Up to 50 lbs
• Push/Pull: Occasionally - Up to 50 lbs
• Talk/ Hear: Constantly
• See (Vision): Constantly
• Taste/ Smell: Not Applicable

KEY 

• Not Applicable = Not required for essential functions
• Occasionally = (0 - 2 hrs/day)
• Frequently = (2 - 5 hrs/day)
• Constantly = (5+ hrs/day)

WORK ENVIRONMENT 

Indoors, temperature controlled with occasional travel outside to various locations.

Remote work may be required for this program.

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)