Outpatient Therapy Office Staff

JOB SUMMARY: Arranges for the efficient and orderly admission of patients and admission of individuals who have hospital-based OUTPATIENT THERAPY testing or procedures. Ensures that the patient information is collected and that patients are aware of hospital policies and procedures. Interview incoming patient or representatives and enters information required for admission into EMR and MVH systems. Audits medical records and billing charges for accuracy and assists business office for timely and accurate billings. Distributes appropriate information to ancillary departments. Must maintain a 95% accuracy rate on all admissions.

DUTIES AND RESPONSIBILITIES:

• Responsible for pre-registering patients for scheduled admissions and outpatient procedures, obtaining personal information or verifying information already on file, including emergency numbers and insurance information. Discharge patients when needed.
• Communicates appropriately and clearly to the supervisor, coworkers, service providers, parents, and physicians.
• Maintains department records, reports, and files as required.
• Responsible, when previous arrangements have been made or a co-payment is required, to collect such payments and record payment.
• Responsible for knowing hospital policies and being familiar with hospital services that are available.
• Demonstrates an ability to be flexible, organized and function well in stressful situations.
• Treats patients and their families with respect and dignity; ensures confidentiality of patients records.
• Maintains a good working relationship both within the department and with other departments.
• Participates in the educational program, completes annual educational requirements, and attends in-service meetings as required.
• Attends all other meetings as required.
• Maintains patient confidentiality at all times.
• Accepts and completes other duties as assigned or requested.
• Must maintain a 95% accuracy rate on quarterly report card.
• Must maintain accurate time clock punches, punch in and out according to hospital policy.
• Answers incoming calls to the facility in a professional, timely manner.
• Must maintain a professional attitude.
• Must wear appropriate clothing according to dress code. Appearance is neat and clean.
• Schedule patients in a timely manner. Communicate with parents and patients regarding schedules.
• Takes referrals, schedule patients, get doctors orders that are complete and accurate.
• Assist insurance specialist when requested or given specific duties.
• Track all therapists schedules and openings. Track patients waiting for therapy and communicate with parents regarding openings and services.
• Send all needed information to business office when requested.
• Keep a current list of all patients, accounts, therapists and insurance carriers.
• Keep all forms current and request changes if needed.
• Keep all equipment and materials working properly and maintained as needed.
• Order supplies if set responsibility is given.
• Complete work orders.
• Keep patients safe in the waiting room.
• Keep the office and waiting room organized and clean.
• Help ensure that all charges are accurately entered into the Mountain View Hospital system by the last day of the month.
• Work with Compliance Auditor to reconcile charges and billed services to patient chart.
• Complete and check all new patient records files for information that is required and accurate.
• Audit Business Office entries for accuracy by MVHs requested deadline.
• Assist with Crisis Intervention and Restraint Training.
• Audit SOAP notes as directed by Supervisor.
• Reports to work on time and as scheduled and completes work within designated time.
• Wears identification while on duty.
• Requests time off in advance.
• Accepts and completes any other duties as directed by Supervisor.

Education/Certification: High school diploma or general education degree (GED).

Experience: One to three months related experience and/or training; or equivalent combination of education and experience.

Equipment/Technology: Ability to use hospital information system, fax machine and operate computer functions and software.

Language/Communication: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Employee must have the ability to write routine reports and correspondence. Employee must have the ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Interpersonal: Ability to work well with others.

Performance: Writing/editing skills necessary to properly schedule appointments and complete necessary tasks. Appropriate phone etiquette at all times. Holds the judgment, tact and diplomacy to effectively resolve conflicts. Must maintain positive and professional attitude.

Mental Capabilities: Ability to apply common sense to carry out instructions and solve problems. Continuously able to concentrate on fine detail with interruptions and able to attend to task/function for an extended period of time. Employee has the ability to learn computer programs and input data as required.

Education/Certification: High school diploma or general education degree (GED).

Experience: One to three months related experience and/or training; or equivalent combination of education and experience.