Outpatient Scheduler

Join our team as an Outpatient Scheduler! This integral administrative role plays a crucial part in financially clearing all outpatient referrals for our patients.

We are located in beautiful northwest Arizona. Experience the magic of Kingman's stunning Arizona sunsets and thrive in an outdoor enthusiast's dream destination with picturesque mountain ranges, nearby lakes, vibrant parks, and plenty of outdoor activity. Kingman is an incredible community to live, work, thrive, and play!

Position Purpose: As a valued member of our team, you will be responsible for financially clearing all outpatient referrals as ordered by the referring provider. Financial clearing includes but not limited to, validating the order (following protocols designed by the departments the order is referred too), checking medical necessity, verifying insurance eligibility, obtaining authorization (when necessary), scheduling procedures/visits, pre-registration, communicating financial responsibility to patient, scanning documents, and noting all communication into patient chart.

Hours/Shift: Full Time/Days M-F 8:00a-4:30p

Benefits: We offer you an excellent total compensation package, including a competitive salary, comprehensive benefits, and growth opportunities. We invest in you!

• Exceptional Colleagues
  • Join us and you'll be a part of a culture where we support each other and celebrate what makes each of us a special person as we work together with integrity, compassion, teamwork, respect, and accountability
  • Our leaders demonstrate their commitment by gathering feedback, supporting, and empowering team members to do their best work through regular leadership rounding
• Health and Well-Being
  • Medical, Dental, Vision, Employer Paid HSA for HDHP participants, Robust Wellness and Employee Assistance Program, Employer Paid Group Life, Short & Long-Term Disability
  • Generous Paid Leave Accruals and PTO Cash Out Opportunities
  • 403b Retirement Plan with Employer Contributions
  • Employee Recognition Programs, Employee Discounts, and Employee Referral Bonus Program
  • Employee Identity Theft Protection
  • On-site daycare exclusive to our employees’ children of all ages
  • Employer Paid Employee Wellness Center Membership with fitness classes, personal training, indoor pool, racquetball, and basketball courts
• Career Growth and Development
  • Tuition Reimbursement/Scholarships for full-time employees
  • As a not-for-profit organization, our employees who have qualified student loans may be eligible for the Public Service Loan Forgiveness program
• So much more!

Key Responsibilities:

• Develops and maintains positive interactions with patients, visitors, medical staff, and employees.
• Protects patient information and hospital financial reimbursement by updating demographic information, verifying insurance information, and ensuring that all notification/authorizations are complete according to department policy and procedures.
• Accurately pre-registers patients and consistently meets accuracy expectations of 98%.
• Accurately validates orders per scheduling guidelines and verifies diagnosis codes are appropriate for ordered procedures.
• Schedules procedures/visits in the appropriate area (department, imaging modality room, and location).
• Utilizes designated tools and resources as directed (i.e. electronic medical record, AIDET, etc.).
• Meets designated productivity standards to schedule cleared outpatient visits in a timely manner.
• Works to increase upfront collections by communicating to the patient their co-pays/deductibles and documenting that information to secure collection.
• Consistently demonstrates a willingness to assist co-workers in a courteous manner to support department efficiency.
• Completes all assigned duties accurately and in a timely manner.
• Ability to communicate effectively with others, to manage multiple priorities and tasks, to maintain attention to detail.
• Knowledge of and ability to use computer hardware and software applications.
• Knowledge of medical terminology, coding rules and guidelines preferred.

Qualifications:

• Education: High school graduate or equivalent
• Experience: Six months or more of progressive work experience

Work Requirements: Capable of consistently reaching and/or working above and below shoulder level; sitting at computer terminal 90% of time per day; walking or on feet 10% of time per day with frequent bending, squatting, kneeling, standing; communicating using telephone.

About Us: Kingman Regional Medical Center (KRMC) is the largest healthcare provider and the only remaining not-for-profit hospital in Mohave County, Arizona. As a 235-bed multi-campus healthcare system, our medical center includes more than 1,900 employees, 270 physicians/allied health professionals, and 150 volunteers. KRMC is recognized as an innovator in rural healthcare, a teaching hospital, and a member of the Mayo Clinic Care Network. We provide a full continuum of highly technical and specialized medical services to meet the healthcare needs of our community. Year after year the Leapfrog Group has awarded KRMC an "A" Grade for Patient Safety. We strive to provide a culture of safety, integrity, teamwork, accountability, respect and appreciation through recognition, career growth, and employee celebrations throughout the year for all of our staff. Kingman Regional Medical Center is a great place to work, come join our team!