Outpatient Rehab Services Resource Coordinator Full Time

Company Description
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Job Description
A Resource Coordinator, Rehab Services reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Rehab Services L/S/RC assumes a primary role in the supervision, development and implementation of department-related initiatives, and demonstrates team building skills to facilitate team engagement and growth. This position includes direct patient care, mentoring, participation on appropriate committees and departmental process improvement initiatives.
The Rehab Services Resource Coordinator serves as a role model for all therapists and clinical interns in all aspects of professional, clinical, communication, education and leadership activities. This role collaborates with RS leadership to advance quality strategies, ensure a professional work environment, facilitate timeliness of services, and enhance patient satisfaction.
The Resource Coordinator places the needs of the patient and other customers as top priority and demonstrates the skills necessary to meet and exceed expectations.
This individual must possess a high degree of energy, resourcefulness, and reliability, as well as exhibit excellent interpersonal skills and professional manner. The Resource Coordinator must be able to maintain a good rapport with physicians, fellow employees in Rehabilitative Services, other departments, and the community. This role must be able to supervise employees in a fair, objective, and tactful manner.
Responsibilities:

• In collaboration with the manager and director, is actively involved in the operational aspects of patient care and department operations to support unit specific programs and organizational initiatives.
• Maintains open lines of communication within Rehabilitative Services and with other departments and leaders in the organization.
• Coordinates daily work activities of professional, technical, and non-technical employees including scheduling/assignments, vacation/education time, and schedule changes.
• Enforces policy and procedures, trains new employees and monitors department education programs.
• Ensures all patients are scheduled and receive the appropriate intensity of services by ongoing monitoring of schedules and billable standards set by department.
• Assesses adequate staffing levels and participates in the employee interview process to ensure all candidates meet standards for hire. Assists Manager/Director in orienting new staff and completing the 90-day orientation and competency process for new employees.
• Provides timely, positive, constructive feedback, and holds staff accountable for change as evidenced by observation and peer feedback and assists with completion of staff competencies.
• Contributes information as part of the performance appraisal process. Works with the Manager/Director in addressing performance gaps as they occur with clear action plans and timelines for improvement.
• Identifies potential problems or opportunities in processes or personnel and communicates them to the manager/director along with recommendations for improvements.
• Assists with the development of policies and procedures that reflect current operational standards.
• Participates in the planning, development and implementation of department and program related initiatives.
• Assists with identifying and monitoring clinical metrics and compliance on an ongoing basis.
• Models exemplary professionalism and team building skills to build partnerships and advance the team in providing patient centered care.
• Fosters a culture of respectful communication by listening, asking for input, open discussions, and timely acknowledgement of individual and team contributions.
• Uses effective service recovery skills to solve problems or service breakdowns as they occur, keeping leader apprised of any issues.
• Provides input for equipment and major purchases decisions. Authorizes purchase of supplies.
• Direct Patient Care: Evaluations & Treatment
  • Performs all functions of a staff Physical Therapist, Occupational Therapist, or Speech Language Pathologist at an advanced/expert level and meets all requirements of that position.
• Instruction & Supervision
  • Participates in the fieldwork education process by establishing a supportive environment that facilitates the pursuits of learning.
  • Supervises, mentors and provides education/instruction to facilitate professional growth of other associates, including technicians and para-professional staff, respecting diverse opinions and styles.
  • Educates and provides consultation to consumers and the public regarding the roles of the therapist and therapist assistant, as well as prevention and wellness services, including screenings and health promotion.
• Communication
  • Communicates effectively, both verbally and non-verbally, with all individuals at levels appropriate to their age, cognitive status, and language abilities.
  • Creates a culture of respectful communication by listening, asking for team member input, and demonstrating open and honest conversation, approachability, and timely acknowledgement of individual and team contributions.
  • Works to develop and maintain physician relations through phone communication, shadowing, marketing visits, and rounds/surgery observation.
  • Facilitates interdepartmental/interdisciplinary communication.
• Performance Improvement
  • Contributes to opportunities and processes for continuous improvement. Participates in committee and/or PI teams.
  • Communicates suggestions related to opportunities for improvement while maintaining positive relations with all customers.
  • Participates in the planning, organization, and implementation of therapy services to reduce costs, streamline work processes, improve, and grow services we provide.
• Professional Development
  • Identifies personal professional strengths and weaknesses and assumes responsibility for professional growth.
  • Participates in internal and external continuing education opportunities that are specific to clinical program focus and goals.
  • Independently schedules, organizes, and carries out staff meetings evidenced by documented agendas/minutes. Holds staff accountable for all pertinent information.
• Patient Safety.
  • Maintains knowledge of NM and department/location specific policies and procedures concerning precautions, codes, conditions, warnings, and general safety.

Qualifications
Required:

• Bachelor's degree in a clinical field (e.g. OT, PT, SLP)
• 3 years of experience in field of expertise

Preferred:

• Master's degree in a relevant field (of equivalent experience and demonstrated ability, e.g. Psychology, MHS, MOT, MPT); or Specialty Certification

Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.