OTP Operations Support Specialist

OPT Operations Support Specialist

*California Region - travel is 70-80%

*Must have SUD OTP Leadership experience

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 30,000 patients daily.

Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.

Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

As the OTP Operations Specialist, you play a direct role in ensuring compliance with internal and external policies, procedures and regulations.

Pay Range: $65,000 to $90,000 annually

Requirements:

• A basic understanding of state and federal regulations, accreditation standards and corporate policies and procedures.
• Experience as an OTP Director or Assistant Regional Director.
• Minimum of Bachelor’s degree in human service field; 2 years’ experience in related human service field and/or quality assurance specialty.
• Basic knowledge of Microsoft Office applications
• Maintain required training requirements / qualifications to serve as an internal trainer.
• Ability to multi-task and troubleshoot problems.
• Ability to read, analyze, and interpret documents, reports, technical procedures, regulations and correspondence and present information in a one-to-one, small group and large group setting when applicable.
• Ability to be well-organized and maintain attention to detail with conceptual, organizational and problem-solving skills.
• Ability to manage and meet deadlines.
• Ability to work independently and as a team member.
• Extensive travel required planned and on short notice.

• Travel time expected for the position where the travel occurs, such as locally or in a specific countries or states, and whether travel is overnight.

  • Must possess a current valid driver’s license in good standing in state of employment and be insurable by the designated carrier. This role is required to drive for company purposes.

Responsibilities:

• Trains and orients new Executive Directors of newly opened, recently acquired and established programs.
• Provides support, training, and guidance for county, state, DEA, CARF Surveys and other external audits.
• Ensures facilities compliant with established internal and external procedures, policies and regulations through physical plant inspections, chart reviews, and utilizing site visit report.
• Develop and conduct training as required to ensure compliance with new and current regions for State, Federal and CARF accreditation readiness.
• Communication through reporting process which identifies strengths, weaknesses, and recommendations for improvement to ensure effective facility operations.
• Address areas that are below threshold through on- site training.
• Complete follow up audits and visits in conjunction with Regional Vice President(s), Regional Director(s) and Executive Director(s).
• Conduct New ED onboarding training in Relias Live
• Reviewing and utilizing reports such as Tableau, EMR (Phase, KIPU and Methasoft) reports to improve facility operations.
• Participate in workgroups and committees as assigned.
• Participation in Regional and Director Meetings as assigned.
• Act in accordance with Pinnacle Treatment Center policies and federal confidentiality laws (42-CFR, Pt 2 and HIPAA)
• Travel to facilities within as established between President, RVPs, and Supervisor.
• Provide EHR Training to Executive Directors and monitor for consistency and compliance within PTC Policies & Procedures
• Assist in the interview process for new EDs

Benefits:

• 18 days PTO (Paid Time Off)
• 401k with company match
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
• Discounted tuition and scholarships through Capella University.

Join our team. Join our mission.