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Form of workAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
**This is a Full Time position at 40hrs per week located at Lake Forest Hospital. Schedule is Monday through Friday, 8a-4:30p with primary location being Lake Forest with travel to Grayslake, Evanston, and other North Region sites as needed. Seeking an Ortho Tech or Medical Assistant with casting experience required, or Athletic Trainer with casting experience preferred.**
This role is responsible for ensuring efficient patient flow; maintaining neat, clean and safe patient care areas; promoting patient satisfaction by interacting with patients in a professional, friendly manner; safeguarding patient confidentiality.
Description
- Assures efficient patient flow through the site:
- Escorts patient to exam room, identifies patient with 2 identifiers and prepares patient for examination.
- Obtains accurate vital signs, per organization standards.
- Documents reason for visit and updates/confirms, allergies, smoking history and pharmacy information.
- Promptly informs the MD/APP of any significant change in vital signs or acute symptoms.
- Anticipates/sets up equipment or supplies needed for visit.
- Cleans and prepares exam room for next patient.
- Responds to needs to expedite visits and maintain flow of patients and prioritize tasks accordingly.
- Assists with referrals, transfers and discharge processes.
- Assists MD/APP with medical and surgical procedures in accordance with established protocols such as:
- Application of splints and casts with appropriate molding as per standard protocol or as directed by MD/APP.
- Suture removal, staple removal, wound care, dressing changes, as directed by MD/APP.
- Preparation/Assistance with procedures and injections, as directed by MD/APP.
- Preparation/Assistance with Ultrasound-guided Injections, as directed by MD/APP.
- Apply Durable Medical Equipment (DME) appropriately, and provide education to patients regarding care and use of DME, as directed by MD/APP.
- Assist with specimen collection, as directed by MD/APP.
- Call-in or electronically send prescriptions as directed by the MD/APP.
- Assist with administrative tasks such as patient letters, patient forms, fax, and mail as directed by the MD/APP/RN.
- Assist with patient phone calls as directed by MD/APP/RN.
- Provides high quality care by:
- Prepares and stocks all exam rooms in treatment area by following established protocols for disinfecting and sterilizing equipment and instruments.
- Participates in environmental safety rounds.
- Maintains vaccine/medication inventory.
- Ensures medication cabinets are locked appropriately.
- Monitors and maintains equipment and instruments according to clinic guidelines.
- Assists in ordering supplies and correctly disposes of all expired items.
- Adheres to office opening and closing procedures.
- Functions as an integral part of the patient care team and promotes patient satisfaction by interacting with patients in a professional, friendly manner:
- Interacts in a professional, cooperative manner with other practice staff.
- Accepts and performs delegated responsibilities in a positive manner.
- Offers assistance to others.
- Attends and participates in staff meetings.
- Communicates appropriately and effectively with patients and patient care team (in the office and on the phone).
- Communicates appropriately and effectively with patients in order to clearly deliver instructions to a patient in distress.
- May perform other duties as assigned.
#INDN #LI-RW1
Required:
- High school diploma or GED equivalent.
- Certified Orthopaedic Technologist (National Association of Orthopaedic Technologists), Registered Orthopaedic Technologist (American Society of Orthopedic Professionals). OR
- Certified Medical Assistant via AAMA, AMT, NCCT, or NHA with casting experience required. OR
- IL Licensed Athletic Trainer
- Knowledge of basic medical terminology
- CPR Basic Life Support (American Heart Association) certification
Preferred:
- Associate's or Bachelor's Degree
- Strong computer skills
- Experience with appropriate application of DME and fitting patients with DME
- Experience with casting and splinting
- Experience removing sutures, stitches, and staples
- Experience with wound care
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
