Organizational Change Manager

BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client's end-state, and then seamlessly integrating within each Agency's organization to improve and enhance business and technical operations and deployments.
BDR is seeking an Organizational Change Management (OCM) Specialist to join our growing team! This position will be performed virtually from the individual's home office working on EST time schedule. This position requires US Citizenship with a Public Trust or the ability to obtain one.

(Military Veterans are highly encouraged to apply)

Role Overview

The Organizational Change Management (OCM) Analyst plays a critical role in the strategic initiative to modernize IT Service Management (ITSM) within a federal agency, leveraging ServiceNow's Enterprise Service Management (ESM) platform. This position is central to ensuring the smooth transition to new processes and technologies, focusing on the human aspects of change. The OCM Analyst is responsible for understanding and mitigating the impacts of the ServiceNow implementation on the agency's staff and operations. By identifying resistance and developing targeted change management strategies, the OCM Analyst facilitates a supportive environment that embraces the DevSecOps methodology and the broad utilization of ServiceNow modules, including ITSM, SPM, ITOM, Customer Service Management, and others. This role demands a proactive approach to communication, training, and stakeholder engagement, ensuring that the project's mission to modernize IT Service Management through best practices, process optimization, and continual service improvement is achieved with the full support and understanding of all organizational levels.

Responsibilities

• Conduct impact analyses to understand the effects of the ServiceNow implementation on different organizational groups, identifying potential resistance and barriers to ensure the development of effective change management strategies.
• Develop, execute, and maintain comprehensive communication plans that effectively inform and engage stakeholders at all levels, ensuring clarity, buy-in, and support for the modernization initiatives.
• Collaborate with training teams to assess training needs and support the design, development, and delivery of training programs tailored to enable end-users to effectively utilize the new ServiceNow system and processes.
• Monitor and evaluate the effectiveness of change management strategies and activities, adjusting plans as necessary to address feedback and enhance the success of the modernization effort.
• Facilitate workshops, meetings, surveys, and presentations to promote understanding, address concerns, and gather feedback from stakeholders across the organization.
• Contribute to the development of tools and resources to support change management activities, including FAQs, user guides, and feedback mechanisms.
• Work closely with project teams, including IT, HR, and other departments, to ensure a coordinated approach to change management that aligns with the overall project goals and timelines.

Required Minimum Qualifications

• Bachelor's degree in Organizational Development, Psychology, Business Administration, Information Technology, or a related field.
• 5 years relevant experience.
• 8 years additional relevant experience may be substituted for education.
• Must be a US Citizen with the ability to pass a background check and receive a Public Trust clearance.
• Proven experience in Organizational Change management, preferably within IT service management or a related technology-driven change initiative.
• Strong understanding of change management principles, methodologies, and best practices, with the ability to apply these in a complex, federal agency environment.
• Excellent communication, facilitation, and interpersonal skills, with the ability to engage effectively with stakeholders at all levels and across diverse functions.
• Experience in developing and delivering training materials and programs tailored to a variety of audiences.
• Ability to analyze data and feedback to inform change management strategies and measure the effectiveness of initiatives.
• Knowledge of ServiceNow or similar ITSM platforms is highly beneficial, along with an understanding of Hybrid Agile development projects and DevSecOps methodologies.
• A proactive, collaborative approach, with strong problem-solving skills and the ability to adapt to changing circumstances and priorities.
• Excellent written and verbal communication abilities.

Desired Skills and Qualifications

• Certification in Change Management (Prosci, ACMP, CCMP) is desirable.
• ITIL v3 and or ITIL v4 Certification(s).
• ServiceNow Certification(s) is highly desirable.
• The OCM Analyst is key to navigating the challenges of implementing significant technological and process changes within a federal agency. By focusing on the people side of change, this role ensures that the modernization of IT Service Management is not only successful from a technical standpoint but also widely accepted and effectively utilized across the organization, leading to lasting improvements and efficiencies.

Job Types: Full-time, Contract

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Organizational Change management: 5 years (Required)
• DevOps Methodology: 5 years (Preferred)
• Project coordination: 5 years (Required)

License/Certification:

• Change Management (Prosci, ACMP, CCMP) (Preferred)

Work Location: Remote