Order Management Specialist

Job description

Overview:

The number one goal of everyone on our team is to make our Clients exceptionally happy. The Order Management Specialistplays an important role in making sure that happens.

The Order Management Specialisthandles many tasks required to support the service, sales and administrative teams. They are assigned tickets to perform a variety of tasks that are internal and client facing.

When help is needed the Order Management Specialistcan turn to the General Manager, COO or CIO for guidance and support.

Responsibilities & Tasks:

• Customer service
• Field incoming phone calls and emails from clients
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Assist the sales team with quote preparation
• Submit orders in online system
• Order processing
• Provide the Client with consistent updates on orders
• Update information in ticketing, CRM system and QuickBooks

Use of our Systems:

• Use our Ticketing System to enter and track data
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Creating and editing quotes in quoting program
• Entering invoices in QuickBooks and online systems

Purchasing Work:

• A large portion of this job will be relating to purchasing equipment and licenses and working with distribution of stock and pricing.

Communication, Reporting & Registration:

• Communicate with clients and co-workers about timeframes, back orders and other updates or changes to orders
• Respond quickly to quote requests with pricing and information
• Communicate to project manager and service team
• Submit reports and invoices
• Register warranty information and update information on purchases within CRM system

Team Work:

• Follow the schedule provided by the General Manager
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
• Follow all our company policies for client SLA’s
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively
• Undertake other duties as required by the COO or General Manager

Skills and Attributes Desired:

• A love of (and ability to) Solve Problems & Challenges
• Great Communications skills, founded in being a good listener
• QuickBooks experience
• Ability to enter information accurately
• Attention to detail
• Must be able to type accurately
• Ability to shop online and compare prices
• Willingness to communicate with client by phone and email
• A deep desire to deliver an amazing Client Experience
• The ability to keep up with & adapt to the fast-paced IT world

Nice to Have:

• Experience using a Ticketing system / RMM Tool and PSA software
• Basic understanding of technology
• Experience handling Technical Service Tickets
• Professional IT Certifications
• Experience working at a Managed Service Provider (MSP) / IT Support Business.
• Experience with Office 365
• The ability to speak both Geek and human

Perks:
We have Health / Dental / Vision / Life / Short-Term Disability insurance

401K available

An easy-going environment and culture (we all enjoy what we do)

The flexibility to work from home (we run a Hybrid office)

A Stand-Up Desk and High-Powered Laptop

A Proactive Approach to Ongoing Training to help you develop life-long skills

Job Type: Full-time

Salary: $19.00 - $22.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person