Order Management Specialist

We are a manufacturer seeking an experienced, reliable and motivated person to manage our customer order process.

Primary Responsibilities:

• Process customer orders accurately and efficiently.
• Respond promptly to customer inquiries and requests.
• Generate quotations, sales orders, acknowledgements, invoices, proforma invoices and other documents.
• Respond to all internal and external communication in a timely and professional manner.
• Communicate with customers via phone and email to confirm order details.
• Maintain customer records and update any changes or modifications to orders.
• Monitor and update information over several different platforms.
• Process completed orders through to invoicing.
• Liaise with customers regarding delivery dates and order expectations.
• Coordinate with procurement and manufacturing to determine lead times and communicate scheduling information with operations, sales, and clients.
• Other duties as assigned.

Qualifications:

• Previous customer service and order processing related experience in a manufacturing environment.
• Strong communication skills in English, both written and verbal
• Excellent phone etiquette and ability to communicate professionally and effectively with customers
• Proficient computer skills, including Microsoft Office Suite (Word, Excel, Outlook).
• Experience with Sage MAS90, Quickbooks, or other accounting/ERP software.
• Excellent attention to detail and good organization and time management skills.

Must have dependable transportation.

32 hours per week M-Th 8:30am-4:30pm.

Compensation commensurate with experience.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 32 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Ability to Commute:

• Paoli, PA 19301 (Required)

Ability to Relocate:

• Paoli, PA 19301: Relocate before starting work (Required)

Work Location: In person