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SalaryC.H. Robinson is looking for an Order Management Analyst. In this role you will be responsible for ensuring flawless execution of the order process from point of order placement. This high-volume position requires the combination of your analytical skills and commitment to customer experience as you identify and remove roadblocks that may occur throughout the automated order processes from placement to payment. You will showcase your attention to detail and ability to flex in response to shifting priorities across a broad range of tasks, which include order planning, exception management, inventory management, payment resolution, and ongoing process improvement projects to drive operational efficiencies. Apply today and join us as we connect the world!
Eden Prairie, MN, Peoria IL, or Visalia CA - Our hybrid work model of 3 days/week in office and 2 days/week remote gives you the flexibility and choice so you can create a career that enhances your life.
Responsibilities:
Oversee and carry out various Order Management tasks, such as tracking shipments, managing exceptions, conducting inventory reconciliation, forecasting and replenishing stock, handling invoicing, and ensuring the reconciliation of claims, credits, and pricing
Resolve problems with service failures and orders that do not flow through the automated system properly leveraging technology and process improvements to remove roadblocks
Build relationships with customers by providing excellent customer service, professional communication, and prompt responses to inquiries
Maintain item-level data in company systems, e.g., pack sizes, pricing, and commodity descriptions
Convey complex and dynamic information to team members, customers, suppliers, and supplier’s partners
Execute and leverage reporting to enhance the customer experience, improve process and to distribute operational information to the team
Perform to tactical and operational KPI targets
Required Qualifications:
Minimum 1 year of customer service or account coordination-related experience
Proficient in Microsoft Excel; able to navigate multiple systems
Available to work flexible schedule including some weekends and holidays
High school diploma or equivalent
Preferred Qualifications:
Bachelor’s degree a plus!
Supply chain knowledge
Demonstrated commitment to excellent customer service
Strong written and verbal communication skills
Strong attention to detail
Team-oriented; able to work collaboratively in fast-paced environment
Ability to work independently
Ability to think creatively, strategically and navigate through the gray to resolve issues in a timely manner
Process-oriented; able to identify gaps and opportunities for improvement
Experience with Excel Macros and the ability to identify breakdowns within Macros is a plus!
Compensation Range
$21.44 - $44.62The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details about the specific base pay for your location. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE page.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.
