Address
Form of work• Enter all Customer Sales Orders from Customer POs and EDI.
• Send Order Acknowledgements to Customers with Batched Quantities
• Maintains accuracy of Sales Order dates, quantities, prices and charges.
o Production Expedite or Deferral.
o Increase or Decrease Quantity.
o Release Expedite.
o Price Changes or Updates.
• Maintains accuracy of Finished Goods Inventory for Customer Owned Inventory.
• Provides customer documents in a timely manner.
o CoA's/CoC's
o Pick up requests
o International shipment document preparation when necessary.
• Works with external warehouse, transportation department and 3PLs to coordinate customer shipments.
o Allocates Orders and Generates Pick Notes.
o Provides shipping schedule for customer pick-up (CPU) orders.
• Enter/Update data in Smartsheet against COA entered by QA.
• Notify appropriate internal and external parties of sales order changes or requests.
o Works with transportation to arrange freight for non-CPU sales orders.
• Leads inventory management for finished products.
o Works with Quality group to get product released from test.
o Works with Customer to ship/invoice stock after release.
o Work with outside warehouse or 3PLs on confirm ship/invoice transactions.
• Executes Credits and Rebills as required.
• Generates Miscellaneous Invoices as required.
• Acts as point person to facilitate problem resolution for sales orders.
• Promptly responds to customer inquiries and requests.
• Coordinate and process customer returns when necessary.
• Generate proforma invoices for pre-pay customers.
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