Order Fulfillment Associate

JOB SUMMARY

Monday-Friday 10am-6:30pm

This position is responsible for closing all orders from the warehouse as well as Surplus Orders, Repairs, and RMA’s sent from the PLC Center QA Production Department

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure item are clean, counts are correct, as well as condition match the Pick Tickets
• All previous Labels Removed except OEMs labels
• Monitor screens should have cardboard attached to prevent scratching
• Cables need to be coiled and fastened with a cable tie before packaging.
• Chip foam should be used to protect pins that could be easily bent
• All repair orders must have a work report. All CSE needs to be accounted for prior to invoicing.
• If Surplus/Repair & exposed circuitry is present, unit(s) enclosed in as small as possible protective ESD mylar bag(s)
• If Surplus/Repair & exposed circuitry is not present, unit(s) enclosed in as small as possible protective pink bag(s)
• Work with Order Resolution Associates on any discrepancies
• May be modified from Time to time. Other duties, tasks, and work may be assigned.

METRICS AND MEASUREMENTS

Order Fulfillment Associates will be expected to maintain a goal attainment level of at least 100% based on the established performance metrics (TBD).  Failure to meet this minimum level of 85% for a period of two consecutive months will result in MRS action.

QUALIFICATIONS

• Detail oriented
• Computer literate
• Some technical competency

KNOWLEDGE & SKILLS REQUIRED 

• Computer proficiency
• Ability to multi-task
• Ability to work at fast pace
• Attention to detail
• Problem solving abilities
• Good communication skills

PHYSICAL DEMANDS

• Occasional sitting, reaching/working overhead, climbing or balancing, stooping, kneeling, crouching or crawling.
• Frequent walking.
• Frequent standing and repetitive hand motion.
• Lifting requirements include repeated lifting of up to 10 pounds, frequent lifting of up to 35 pounds, and occasional lifting up to 100 pounds.
• Frequent walking on open, raised catwalk.

EDUCATION & EXPERIENCE 

BONUS/COMMISSION PLAN

Eligible for commission after successful completion of introductory 90 days.

EMPLOYEE EVALUATION SUMMARY

• Introductory Review -- Will be written at approximately 80 days after employment and will be used to determine whether employment will continue
• Quarterly Reviews – Employee will be given a brief written quarterly review primarily focused on quantitative performance and measurement of activity.
• Annual Reviews – Quarterly reviews will factor in as a big part of this process along with attendance, job knowledge, overall performance and dependability.

WORK SCHEDULE

This is an hourly position. The schedule for this position is an 8 hour shift, Monday through Friday, with half hour lunch. Overtime work for each Saturday is scheduled and mandatory unless otherwise cancelled by senior management due to acceptable customer service levels and requirements.  Other overtime may be required if applicable and scheduled. Employee is expected to report to work on time and adhere to accepted time-off policies. Additional and/or off-hour shifts may be required for production coverage.

WORK ENVIRONMENT

The environment is a warehouse setting.  Dress attire is casual but professional in a warehouse setting.  All employees are required to wear “Radwear” (apparel with company logo) at all times once the initial supply (at company expense) has been received. OSHA approved back supports are recommended.  Closed toe, hard soled shoes must be worn at all times.  Safety shoes are recommended.  Radwell ID Badge and Access card must be worn.   Radwell Safety Policies must be adhered to at all times.

EMPLOYER'S RIGHTS: 

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.