Order Desk Associate

Riboli Family Wines of San Antonio Winery named American Winery of 2018 by wine enthusiasts is seeking a Order Desk Associate to join our team at our Historical Downtown, Los Angeles location. This is an ideal position for a candidate with a naturally happy disposition and a team player who is enthusiastic, dedicated to the craft, and can provide exceptional customer service. Monday-Friday 8:30am- 5:00pm In house.

The Order Desk Associate is responsible for assisting the Order Desk Supervisor in their duties. This involves fulfilling orders, liaising with wholesale sales representatives to ensure customers' satisfaction, and handling inbound and outbound sales representatives' calls related to product orders, shipping arrangements, and more.

ESSENTIAL DUTIES AND RESPONSIBILITIES - Current duties may be changed if the job requires and/or additional duties may be assigned if necessary.

• The ODA is responsible for downloading web orders, answering order calls, and monitoring orders at the San Antonio Winery. They must have in-depth knowledge of the products, promote new products, and stay aware of inventory stock and out-of-stock issues.

• The ODA must call customers/sales representatives to discuss any out-of-stock items or substitution possibilities and coordinate logistics for pickup or delivery.

• Ensure that the sales order is correct and understand the different pricing structures, such as Schedule J & K and the different price books. This is crucial. Once the sales order is packed and completed, it must be picked up from the warehouse for invoicing.

• When the Order Desk is not busy, the ODA will be asked to help with special projects, such as sales/wholesale tax filing, product registrations, inventory reconciliation for different locations, and other ad hoc projects for the assistant controller or controller.

• Order Desk Associate must also maintain operations by following policies and procedures, report needed changes, maintaining customer confidence, and protect operations by keeping information confidential.

Required Skills/Abilities:

• Order Desk is a must
• High school diploma
• Wine Industry preffered but not nessasary
• Logistic experience is a plus
• Bilingual is a plus
• Strong MS Office computer skills / Sage experience
• Good math skills (weights, pricing, etc.).
• Good communication skills.
• Sound problem-solving abilities.

At Riboli Family Wines, we are proud to be an equal opportunity employer and we are committed to an environment of mutual respect, diversity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or other characteristics protected by law.

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person