Address
Form of work Ensure delivery as per the agreed SLAs and KPIs Monitor and track tickets/change requests and manage SLAs. Communications and coordination with TMO Risk management/ Escalations follow up and closure of escalations Gate keeping activities, weekly /Monthly status reports, Conduct Daily Huddle meeting, Weekly/Monthly Status Meeting and Adhoc - Meeting SME support for P1/P2 conference bridges, Gap anlaysis and propose improvements to ensure high system availability and performance. Preparation and enhancement of infrastructure and software builds for new and existing services and initiatives; Work towards continuous improvement and perform root cause analysis on an ongoing basis Develop and guide the team members in enhancing their technical capabilities and increasing productivit
