Ops Family Support Worker - 64906246

Requisition No: 820256 

Agency: Department of Health

Working Title: OPS FAMILY SUPPORT WORKER - 64906246

 Pay Plan: Temp

Position Number: 64906246 

Salary:  $18.00 HOURLY 

Posting Closing Date: 01/18/2024 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF HEALTH BROWARD COUNTY

FAMILY SUPPORT WORKER - 64906246

COMMUNITY HEALTH/FLORIDA KIDCARE OUTREACH PROGRAM

OPEN COMPETITIVE OPPORTUNITY

This position requires you to work on site at one of our facilities located throughout Broward County.

This is an OPS (Other Personal Services) positions and as such no paid time off is offered. Health benefits will be offered for full-time employment.  OPS employees are eligible to participate in a deferred compensation plan.

 We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

POSITION DUTIES & RESPONSIBILITIES:

• Providing customer service via answering (954) INSURES line and assisting consumers with the Kidcare application process. 
• Identifying and resolving KidCare technical issues as requested.
• Periodically distributing KidCare materials at places of business, community organizations, schools, childcare providers, and Civic leaders.   
• Responsible for maintaining data logs of incoming calls, client's services, applications submitted, events attended and updating information into a database.
•  Attending community events and providing educational presentations to the community on the KidCare Program.
• Serve as the local source of customer service information for the community-based organizations and consumers in Broward County.  Will answer incoming calls, retrieve messages, return calls, assist with online applications and resolving technical issues.
• Serve as the local client advocate for families, via phone or in person, for the identification of Florida KidCare issues.  Refer such issues to the appropriate Florida KidCare Program Office and complete an Outreach Sheet as needed.
• Collaborate with Outreach Team to plan local marketing outreach activities and participate in public relations activities such as television and radio appearances, and community events as resources allow.
• Assist Coordinator in stocking and having readily available large quantities of all KidCare materials (applications, brochures, promotional items, and other information) needed by community partners in Broward County who are assisting with KidCare outreach.  Mail or hand deliver these materials as requested.
• Visit Broward County Schools to view Emergency Contact Information
• Participate in all communication activities (conference calls, workgroup meetings, trainings, and presentations) provided by the department and KidCare Outreach Coordinator.
• Assist Coordinator with local advisory committee, known as KidCare Partners Taskforce, which is responsible for planning and assessing KidCare outreach activities performed in Broward County. 
• Performs other duties as required.

MINIMUM QUALIFICATIONS:

1. Willing to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
2. Have at lease one (1) year of clerical experience.
3. Have at least one (1) year of customer service experience.
4. Valid driver's license and a willingness to drive to multiple sites as required by program needs.
5. Able to work evenings and weekends as determined by program needs.

PREFERRED QUALIFICATIONS

1. Bilingual, English/Spanish or English/Creole.
2. Bachelor's degree in social work, Psychology from an accredit university or college, or worked in a related field.
3. Experience working with Federal Program Eligibility.
4. Experience working with social service programs.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

 I  nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

BROWARD COUNTY

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers' Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.