Family Support Worker

Requisition No: 824870

Agency: Department of Health

Working Title: FAMILY SUPPORT WORKER - 64080156

Pay Plan: Career Service

Position Number: 64080156

Salary: $32,760.00 - $35,346.74

Posting Closing Date: 03/20/2024

Total Compensation Estimator Tool

Open Competitive Opportunity

Specific Responsibilities:

This is a Family Support Worker position functioning as a team member in the Healthy Start - Healthy Beginning Nurses Program. Assists nurse home visitors to provide culturally sensitive medical interpretation during client encounters to improve pregnancy outcomes, child health and development and parental life course to a culturally diverse population of pregnant women or families with newborns in Palm Beach County. This is a bilingual position fluent both verbally and writing in English/Spanish and/or English/Q'anjob'al. Work is performed under the supervision of a Human Services Program Analyst-SES. This position requires independent judgment, initiative, applying general knowledge of business practices and skill in applying instructions to accomplish various job functions. Adherence to all established Florida Department of Health Safety Procedures and Practices while in the workplace and in the community.

This position is designated as a sensitive position and requires maintaining confidential information in accordance with the Florida Department of Health (FDOH) Palm Beach County Health Department (CHD) and Children's Services Council (CSC) Information Security Policy, Protocols and Procedures. Confidential data sets: has access to Health Management System (HMS)-Employee Activities Record (EARS), Florida Shots to view immunization records, and Healthy Beginnings Data System (HBDS) for the purpose of entering and reviewing client data.

Contacts Healthy Beginnings program participants via phone calls or home visits, explain the Healthy Beginnings Program and services available for pregnant women and women with newborns. Schedules appointments for nurse home visitors. Provides medical interpretation for Healthy Beginnings program participants and Registered Nurses during health education encounters. Assists the nurse -home visitor in the completion of all Healthy Start Pathway assessments. Supports the nurse home visitor in the use of the Partners for A Healthy Baby Curriculum material with program participants. Interprets documents and other materials from one language to another. Reads and rewrites materials in a specified language following established rules for word meanings; sentence structure, grammar, punctuation and mechanics. Re-establishes Healthy Beginnings services for families who were unable to locate or lost to contact.

Provides administrative and programmatic support as needed to all Maternal Child Health programs as directed by supervisor, including but not limited to, preparing correspondence to program participants, medical providers and assembling materials which are provided to program participants. Maintains the Family Support Worker Daily Activity log and reports all activities and progress of assigned work to the supervisor. Completes CSC and Healthy Start required trainings. Attends educational inservices, staff and team meetings.

Assists families, in person, web-conference or by phone to complete forms and applications for services that improve health outcomes. Searches out culturally and linguistically community resources to meet client identified needs and provides referral information to Registered Nurses and program participants.

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities

• Knowledge of principles and techniques of effective communication.
• Knowledge of community resources.
• Knowledge of program objectives
• Skill in basic counseling techniques.
• Ability to assist clients in accessing community resource services.
• Ability to understand the methods and practices used in medical, nursing, nutrition, child development.
• Ability to interview clients to identify needs.
• Ability to communicate effectively.
• Ability to plan, organize and coordinate work activities.
• Ability to establish and maintain working relationship with others.
• Ability to use of critical thinking.
• Ability to learn and develop competencies in reflective practice and trauma-informed care.
• Ability to demonstrates sufficient competency in using electronic health records, digital curriculums, digital videos clips, and Microsoft Office applications (Outlook, Word, Excel, PowerPoint) in order to work successfully with department processes, procedures, and practices.
• Fluent both verbally and writing in English/Spanish and/or English/Q’anjob’al

Qualifications

Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite): N/A

Other job-related requirements for this position:

• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• Valid Driver’s License.
• Travel may be required for mandatory trainings and continued education.
• This position works primarily in a community setting providing home visits and involves getting in and out of a vehicle, walking up and down stairs, and moving, lifting, pushing, and carrying objects up to 25 lbs. multiple times throughout the day.

Working hours: (A) Daily from 8:00 am to 5:00 pm (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.)

• May be required to work and provide home visits before and/or beyond the normal core business hours of 8:00 AM to 5:00 PM and on weekends due to the needs of program participants.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

800 Clematis Street,

West Palm Beach, FL 33401

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts.
• Tuition waivers.
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.