Ops Clerk - 76809240 1

Requisition No: 820023 

Agency: Highway Safety and Motor Vehicle

Working Title: OPS CLERK - 76809240 1

 Pay Plan: Temp

Position Number: 76809240 

Salary:  $20.00/hr (20 hrs a week) 

Posting Closing Date: 03/08/2024 

Total Compensation Estimator Tool

Office of General Counsel

Bureau of Administrative Reviews

Other Personal Services (OPS) Opportunity

 *Open Competitive Advertisement*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Tom Moffett, TomMoffett@flhsmv.gov

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• State of Florida 401(a) FICA Alternative Plan*
• Workers’ Compensation
• Reemployment Assistance (Unemployment Compensation)
• Participation in certain State Group Insurance benefits (must meet eligibility requirements).
• Deferred Compensation
• Employee Assistance Program

Duties and Responsibilities

As an OPS Clerk, you will assist Hearing Officers in preparing for and conducting administrative hearings. You will also assist staff with the day-to-day administrative tasks of the office, as well as provide customer service to internal and external customers.  This work includes:

• Legal document and case file management.
• Preparation of documents for hearings.
• Data entry into Department databases.
• Answering telephones, directing calls, and taking messages.
• Preparing and answering email correspondence.
• Collecting fees and processing payments.

Knowledge, Skills, and Abilities

• Professionalism and Customer Service – must be able to maintain high professional standards and remain calm, courteous, and tactful while dealing with situations that are sensitive in nature or with individuals who are difficult, hostile, or distressed. 
• Communication and Active Listening – must be able to express ideas and facts clearly, verbally and in writing, to include conveying complex or detailed information to individuals with varying levels of understanding of the administrative hearing process; must be able to ensure that others fully comprehend the intended message, must be able to listen carefully to obtain needed information and effectively assist customers.
• Attention to Detail – must be thorough and conscientious in accomplishing tasks, no matter how small, ensuring that work is done accurately according to procedures and standards.
• Organization and Prioritization – must be able to plan and organize time, resources, and workload effectively in order to complete assignments in a timely manner and meet statutory deadlines.
• Technology Application – must be able to proficiently operate a computer and associated systems/applications such as Microsoft Office applications, and possess the aptitude to learn new software.

Preferred Qualifications

• Experience working in a professional office setting handling administrative tasks. Additional preference will be given for experience working in a legal office or with legal documents.
• Customer service experience dealing with customer complaints, inquiries and/or problem resolution.

Job Related Requirements

• High school diploma or a general equivalency diploma is required.

• Selected applicant must possess a valid Class E or higher driver's license.  A driver’s license history review will be conducted on all candidates in consideration for the position. 

• The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes.  Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant’s criminal and juvenile delinquency records, even those that have been sealed or expunged. 

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.  Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• OPS employees at FLHSMV are paid biweekly.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.