Operator (Dispatcher) (Only Local & W2)

Job Location: Phoenix, AZ 85008

Job Type: Position is contract to hire for 6 months. After 6 months, candidate may transition to State Employee.

Mon-Wed off.

Working days/Hours: Thurs & Fri- 11:30 AM -09:30 PM, Sat & Sun- 06:30 AM-04:30 PM, 10 hour shifts.

Work Mode: Onsite

Candidate Location: Only local to Arizona

Position Description: Displays the technical and professional expertise to operate hospital telecommunication equipment such as multi-line telephone sets (switchboards), computers, 2-way radios, cell phones, pagers, fax machines, and printers.

Dispatcher/Operator will answer, respond to and transfer calls (including demanding emergency related requests from hospital staff only) from any caller in a manner that is accurate, timely and customer focused; displaying sound judgment in processing emergency related calls with a high priority.

• Accesses local or nationwide databases, maintain personnel equipment;
• performs general support activities to include documenting and maintaining various logbooks, call records, associated reference books, computer systems and any additional agency related clerical documentation.
• Speaks clearly and professionally, answers general questions about hospital services or hours. Also, works alongside with Campus Support & Safety Control staff, responsible for maintaining area access and security levels.
• Primary duties are of a sedentary nature answering telephones, radios or watching video monitors, input data into computer terminals and writing data in logs in a controlled indoor environment.

Skills Required:

Skill in:

• -Operation of hospital telecommunications equipment, including switchboard, cell phones, pagers, and 2-way radios
• -Typing and the operation of personal computers and basic office related equipment.

Knowledge of:

• -Operating hospital communications equipment
• -Answering, responding to, and transferring patient/ resident, public and employee calls
• -General hospital services
• -Sends pages/messages to notification lists in the event of a hospital related Code or emergency situation
• -Enters data and maintains accurate telecommunications-related 1databases, records, and logs, including the caller identification (CID) numbers used by employees or patients for long distance access
• -Has working knowledge of Campus Support & Safety Controls equipment and procedures
• -Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Ability to:

• -Evaluate situations and exercise competent judgment under sometimes in stressful situations, in transferring, patching or placing emergency, and routine phone calls
• -Speak in a clear and understandable voice and remain calm in receiving and dispatching calls
• -Communicate accurately, concisely and timely both verbally and in writing
• -Provide outstanding customer service by responding to patient/resident, public and staff concerns/requests in a courteous and respectful manner
• -Set up conference calls
• -Dispatch staff via 2-way radios as/if necessary
• -Maintain complete and accurate records and logs
• -Perform basic arithmetic calculations
• -Operate a variety of standard office equipment and telecommunications equipment requiring continuous or repetitive arm-hand movements
• -Enter data or information into a terminal, PC or other keyboard device
• -Collect and enter related data (such as Code Tracking) into spreadsheets and prepare written documents
• -Understand and follow simple oral and written instructions in the English language
• -Comprehend and make inferences from written material in the English language
• -Work cooperatively with co-workers, staff and the public to provide information or to respond to emergency calls
• -Deal calmly with difficult emergency situations or with upset customers
• -Maintain regular and reliable attendance
• -Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination

Skills Preferred:

Experience Required: 1 year as a operator or dispatcher. Preferably in a law enforcement /jail/prison/hospital setting.

Experience Preferred:

Education Required: High School diploma or equivalent required, with 1 year work experience in customer service with multiple line telephones, computers and technology. A employee must possess a valid level one fingerprint clearance card issued pursuant.

Education Preferred:

Additional Information: