Operations/Facilities Manager

Position:

Operations/Facilities Manager – Atlanta, GA

Reporting to:

General Manager – Atlanta, GA

Full-time and Compensation:

40 hours per week

Compensation and Benefits TBD

Territory:

Atlanta, GA (multi-location operation across the Southeast)

Brand Description:

Sola Salons is the leading salon studio concept in the U.S. with 700+ locations and expects to open 60+ locations per year over the next several years. The salon studio concept is the fastest growing segment of the $50+ billion salon industry.

Company Description:

We are a franchisee of Sola Salons serving multiple markets across the Southeast. We are the largest franchisee in the system with an aggressive growth strategy. We operate 55 locations (and growing) in four states.

Business:

Sola Salons is a facility operator which provides turnkey one- and two-chair salon studios for beauty professionals. Our locations average 7,000 square feet and are typically located in Class A shopping centers and lifestyle centers. Sola Salons is a service business operating in a B2B environment enabling beauty professionals to grow successful businesses. Sola Salons’ tenants are not employees, but rather independent business owners. Sola Salons’ focus is on delivering the best salon environment to highly dedicated beauty professionals who desire to own their own businesses (20,000+ beauty professionals). We support the success of these stylists by providing a support community which is focused on allowing each beauty professional to express her creativity, enhance the client experience and own her success.

Job Description:

The Operations Manager works with the General Manager to oversee the operations of our Charlotte locations, including: 1) physical appearance/operations, 2) tenant move-in/move-out process, 3) contractor/vendor management, and 4) manage maintenance crew. These responsibilities are critical to providing support and relationship management with our tenants.

Specific areas of responsibility include: (i) standard operating procedures to ensure high quality environment with a focus on system(s) uptime, cleanliness and response time, (ii) managing the tenant move-in / move-out process with intense focus on customer service; (iii) managing repair & maintenance needs with intense focus on customer service; (iv) managing preventative maintenance schedules with maintenance crew and contractors/vendors; (v) cost savings projects and operational improvement projects; and (vi) utilize various metrics and analyses to measure the performance of operations and projects.

The position requires a combination of office time and travel among multiple locations. In addition, coordination with colleagues; tenants; contractors; vendors; property managers; franchisor and other parties is required. The position requires curiosity, time management, multi-tasking, relationship building, critical reasoning skills, teamwork, and attention to detail.

Our success is based on having long-term tenants who love running their businesses at our locations. The Operations Manager is integral in maintaining best-in-class facilities.

Experience and Career Requirements:

Significant work experience and a strong desire to support our team and our tenants. Experience in the beauty or salon industry is not required. Strong interpersonal and time-management skills are required. Facilities, operations, construction, and general work experience are welcome.

Candidate must be able to demonstrate: strong work ethic, customer service philosophy, time management skills, communication skills, teamwork, attention to detail, and multi-tasking.

Success will be measured in your ability to add-value to our operations, customer satisfaction, execution of process & procedures, collaboration with various constituencies and acting as an intermediary between GM and tenants and contractors.

We have a highly successful business, an outstanding team, a commitment to excellence and a guiding principle of service to our tenants.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Work setting:

• In-person

Application Question(s):

• Are you willing to oversee 15+ locations (driving required) across metro-Atlanta?
• Do you have facilities management or operations experience?

Ability to Relocate:

• Atlanta, GA: Relocate before starting work (Required)

Work Location: In person