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Form of workJob Description
Ingram Content Group (ICG) is hiring an Operations Supervisor to contribute to our Manufacturing team in Chambersburg, PA. This role oversees the day-to-day operation of the assigned departments to include supervision of associates for compliance with company policies and procedures. Operations Supervisors keep management aware of all issues that may impact the ability of the shift to provide effective and efficient production. They will ensure all TAT times are observed in accordance with priority work and customer commitments. Will also serve as LSI on-site management for night and/or weekend shifts when needed.
Want to join a key team that helps the world read?
The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, and innovation, we can’t wait to meet you!
Schedule (training will begin on day shift, then move to night shift)
C Shift: Sun-Tues 7pm-7am + every other Saturday 7pm-7am
D Shift: Wednesday-Friday 7pm-7am + every other Saturday 7pm-7am
What You’ll Need:
High school diploma or equivalent.
2 years’ experience in a supervisory position within a production or manufacturing environment, or comparable management experience
What You’ll Do:
Supervises the associates assigned to the specified departments, providing adequate resources to ensure maximum throughput and minimum waste while monitoring all quality standards put in place.
Works to ensure that all assigned tasks are accomplished in a timely and effective manner.
Provides daily supervision of associates including proper record keeping, time and attendance monitoring and approval, performance evaluations, and recommendations regarding associate advancement and/or disciplinary procedures.
Manages multiple distribution systems and processes including DMS, Distribution Management and PKMS, to ensure timely delivery of high priority work and ensure all orders are shipped in a timely manner.
Tracks department processing, in accordance with established TAT schedules and production goals.
Audits individual productivity and quality to ensure associates are meeting expected and established standards.
Identifies root causes of failures to meet these standards and necessary takes corrective action.
Compiles a thorough pass-down to inform incoming shift of current operations and department status, through an interactive crossover with incoming management staff.
Keeps Senior Management aware of all issues that may impact the ability of the shift to provide and meet established service levels.
Maintains consistent quality assurance standards through interaction with the Quality Services team to ensure that orders are processed completely and accurately
Additional Information
Perks/Benefits:
A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
15 vacation days & 12 sick days accrued annually and 3 personal days
401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
Avid reader? Numerous opportunities to engage with books and authors
Discounted offers to self-publish with IngramSpark®!
Encouraged continued education with our tuition reimbursement program
Financial and in-kind opportunities to engage with non-profits in your community
Company match program for United Way donations
Volunteer opportunities and in-kind drives for non-profits throughout the year
Onsite refreshments available for purchase
Casual Dress Code
The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
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