Operations Supervisor

Summary: As the Operations Supervisor at Agility Medical Group, you will operate under the leadership of the President to drive performance and lead a dedicated team to provide excellent customer service. With a strong focus on operational efficiency, you'll play a pivotal role in maintaining Agility Medical Group's competitive edge in the Durable Medical Equipment (DME) market. Your leadership skills will be essential in developing and achieving operational goals while managing strategic initiatives to expand our services and lead the way in our industry. Join us in making a meaningful impact on patient care and operational excellence.

About the company: Are you ready to make a meaningful impact and help people Get Back in the Game of Life? At Agility Medical Group, we're on a mission to empower individuals to reclaim their lives through top-of-the-line products and exceptional service. When you become a part of our team, you're not just taking a job you're joining a team of dedicated professionals who are passionate about making a positive difference.

Our Mission: At the heart of everything we do is our unwavering mission to provide premium products and outstanding services to our valued customers. We're committed to creating an environment where both our team members and clients thrive, ensuring a workplace that is not only productive but also enjoyable.

What You'll Do: As a member of the Agility Medical Group team, you'll play a crucial role in supporting medical professionals and patients on their journey to recovery. Your dedication will help individuals regain their mobility, comfort, and confidence. Our products are not just items they're tools that pave the way for people to get back to the activities that bring them joy.

Why Join Us: Agility Medical Group is more than a workplace; it's a community of like-minded individuals who share a common purpose. Our team is passionate, hard-working, and driven by the desire to make a real impact. We value integrity, teamwork, and a strong commitment to excellence.

When you join our team, you'll be part of a company that engages in Character Core, which fosters leadership traits that benefit both our clients and our team members. We practice the Great Game of Business, ensuring that everyone has a stake in our collective success.

Ready to Get Back in the Game? If you're excited about being a part of a growing team that values hard work, passion, and character, look no further. At Agility Medical Group, you'll find a fulfilling and rewarding career that goes beyond the ordinary.

Join us, as we help people reclaim their lives and rediscover their passions. Visit our Careers page to learn more about how you can be a driving force in the journey to recovery.

Key Responsibilities:

Leadership and Team Supervision: Provide effective leadership and supervision to team members. Train, mentor, and develop team leads, supervisors, and staff. Foster teamwork and collaboration within the departments. Identify, improve, and develop the skills and deficiencies of the team. Develop strong, dynamic, cross-functional team members.

Technological Solutions and Analysis: Investigate and implement new technological solutions for administrative and service operations. Conduct ongoing analysis of technological processes in line with industry regulations. Stay up to date with the latest technology and improvement strategies to drive performance and increase efficiency.

KPI Reporting and Management: Develop and maintain company Key Performance Indicators (KPIs) to track and measure various aspects of our business operations. Collaborate with cross-functional teams to gather data and insights necessary for accurate KPI reporting. Regularly update and refine KPI metrics to align with evolving business goals and objectives. Conduct thorough data quality checks to ensure the accuracy and reliability of reported KPIs.

Strategic Planning and Execution: Plan and execute initiatives to achieve strategic objectives. Maintain and follow SOP policies and procedures. Ensure safety procedures are being followed. Identify and eliminate problems within the organization. Stay informed about industry trends, competitors, and customer preferences to contribute to the development of targeted strategies and solutions.

SOP Management and Training: Develop, revise, and maintain the accuracy of Standard Operating Procedures (SOPs) to ensure comprehensive documentation of our company's processes and workflows. Create visually engaging and user-friendly SOPs that facilitate effective training for both current and future team members. Regularly review and update SOPs to reflect changes in processes, technologies, and best practices. Monitor the effectiveness of SOPs through feedback, assessments, and performance metrics. Regularly communicate SOP updates to team members and provide guidance on their utilization.

Shift Management and Team Meetings: Maintain shift schedules and oversee the work of assigned staff. Lead regularly scheduled department meetings to discuss progress and objectives. Facilitate seamless collaboration among teams across the organization to collectively achieve goals.

Leadership Development and Training: Plan and implement required leadership training within the organization. Foster a culture of continuous learning and improvement by promoting the use of SOPs and the company training program for skill development. Showcase achievements and advancements of current team members, collaborating with colleagues to achieve overarching company objectives.

Customer Relationship Management: Develop and nurture positive and lasting relationships with customers by understanding their needs, addressing concerns, and providing solutions that align with company standards. Handle customer complaints and disputes with empathy and professionalism, striving for swift resolution and maintaining a positive customer experience. Utilize metrics and feedback to measure customer satisfaction, identify areas for improvement, and implement continuous enhancements to the customer experience.

Additional Responsibilities: Perform other related duties as required and assigned.

Qualifications: To succeed in this role, candidates must demonstrate the ability to fulfill essential duties and responsibilities accurately and efficiently. The following requirements represent the necessary knowledge, skills, and abilities:

• Bachelor’s degree in health information technology, Business Management, or related field is preferred.
• Minimum 5 years of managerial and supervisory experience of diverse teams required.
• Minimum 5 years of leadership and project management experience required.
• Experience training and coaching staff is required.
• Experience implementing relevant industry technology solutions is required.
• Proficient experience with conflict resolution.
• Advanced knowledge of business management software (BI tools, Salesforce, Brightree) is required.
• Advanced skills with the Microsoft Office suite (Word, Excel, Outlook, Teams) are required.
• Strong analytical and troubleshooting skills.
• Ability to identify and successfully execute cost-saving measures and improvement strategies.
• Must be self-motivated, personable, and be able to lead by example while upholding company values and mission.
• Skilled at prioritizing work according to the needs of the organization.
• A valid U.S. driver’s license and current automobile insurance are required.
• Must not be excluded and maintain non-exclusion from working with government programs per OIG list.

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Accommodation may be made for individuals with disabilities.

• Regularly required to stand, walk, talk, see, and hear; use hands to handle or feel objects, tools, or controls; reach with hands and arms; engage in office deskwork regularly requiring sitting, typing, and talking; using phone, computer, printer/fax; frequently required to walk, stoop, kneel, crouch, or crawl.
• Must be able to lift and move objects up to 50lbs.
• Periodically required to drive within the city and surrounding area(s).
• May work and drive in adverse weather conditions.
• Works in an office, warehouse, and medical environment.

Benefits:

• Medical, Dental, and Vision Benefits.
• Flexible Spending Account (FSA).
• 401(k) with company matching.
• Paid Holidays and Time Off.
• AAA Membership.
• Access to Telemedicine Clinic and Onsite Medical Clinic.

Work Location: In-person.

Job Type: Full-time.

Pay: $60,000 - $75,000 per year.

Hours: Monday through Friday

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.