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SalaryOverview
This Operations Specialist I/II position within the Consumer Loan Doc Prep team provides operational support for a business unit in the execution of daily activities. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business
This is a Hybrid position. The hours of operation are Monday-Friday 10am-7pm ET
Responsibilities
Qualifications
High School Diploma or GED and 1 years of experience in Clerical or administrative
Additional Preferred Qualifications
This Operations Specialist I/II position within the Consumer Loan Doc Prep team provides operational support for a business unit in the execution of daily activities. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business
This is a Hybrid position. The hours of operation are Monday-Friday 10am-7pm ET
Responsibilities
- Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service.
- Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities.
- Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
- Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests.
Qualifications
High School Diploma or GED and 1 years of experience in Clerical or administrative
Additional Preferred Qualifications
- Loan Documentation (Non- Real Estate and Real Estate) experience preferred not required.
- Laser Pro Lending, Max and ALS experience preferred not required.
- Microsoft office experience (Word and Excel)
