Operations Specialist Ii - Reconciliation (Hybrid)

SVB, a division of FCB, is looking for leaders of the economy of tomorrow. Are you one of them? Our high-performance environment thrives on enterprising thinkers who are eager to help define the future of the innovation ecosystem. Do you have a passion for accounting and analysis?  The Operations Specialist II position is a vital part of the Deposit and Payment Operations Division of First Citizens Bank which encompasses the bank’s operations, technology, data, security, privacy, and enterprise transformation divisions.  

*This is a hybrid position requiring the individual work from the office AT LEAST once a month.*

• Daily reconciliation of General Ledger accounts related to Credit Cards, Loans, Deposits, Bank Cash and other Internal Banking accounts.
• Monthly certification of General Ledger accounts related to Merchant Services, Issuing activities, Loan and Deposit Products, Bank Cash, FX and MCA and other related Operational accounts.
• Partnering with Finance and Accounting teammates, as well as internal and external auditors and vendors
• Serving as a subject matter expert in a variety of areas related to card reconciliations and processing including chargeback processing
• Completing the daily, weekly, and monthly reporting of loan, deposit, and card related data
• Identifying and implementing controls and process improvements
• Participating in projects and initiatives related to operations and reporting
• Business Proficiency
• Developing and maintaining a detailed understanding of all related platforms and general ledger systems.
• Analysis of reconciliations, deciphering highly complex exceptions between systems for assigned accounts
• Performing root-cause analysis on why exceptions exist and leading the effort in resolving them
• Documentation - Maintains and updates procedures and job aids

High School Diploma or GED and 2 years of experience in Financial Services or Operations Support

Additional Preferred Qualifications

• Experience with general ledger accounting and reconciliation processes
• Financial services experience strongly preferred
• Able to independently research and solve simple to moderately complex scenarios
• Ability to prioritize, handle high volumes, and support cross-functional teams
• Strong written and verbal communication skills with ability to convey information
• Strong attention to detail
• Critical thinking with the awareness to know when to challenge or question
• Solid MS Office skills with emphasis in Excel
• Solid networking skills, strong ability to establish relationships with internal partners
• Commercial banking experience a plus
• Bachelor’s Degree desired and may be considered as 1-2 years overall experience