Operations Specialist

The Minnesota Association of Professional Employees (MAPE) is a labor union representing more than 17,000 professionals employed by various agencies across the State of Minnesota and the Minnesota State Colleges and Universities system. MAPE is currently recruiting for an Operations Specialist position to build a powerful union that workers want to belong to; that can take bold, collective action; and be grounded in democratic, member-driven principles.

We are looking for applicants who are energetic and committed to supporting our members and their work. You would be joining a growing team that works as the backbone of our labor union, providing members and staff with the tools and resources they need to achieve success.

To be considered, qualified candidates must submit a resume and cover letter detailing experience in each of the key areas outlined in the position description no later than May 8, 2024 to: salkayali@mape.org.

Suzanne Al-Kayali
3460 Lexington Avenue N #300
Shoreview, MN 55126

The Minnesota Association of Professional Employees is proud to be an Equal Opportunity Employer. We strongly encourage people from under-represented groups to apply for this position. The typical starting salary for this position is $68,298 - $78,613 plus a comprehensive benefit package that includes health, dental and life insurance; holidays, sick and vacation leave, and contributions to the Minnesota State Retirement System. This position is represented by OPEIU Local 12.

POSITION DESCRIPTION

Classification Title: Operations Specialist

Working Title: Operations Specialist

Salary Range: Grid 14G, Range 14L

Job Type: Full-time

Reports to: Director of Operations

Travel: Minimal

Date of revision: April 3, 2024

1. POSITION PURPOSE: The Operations Specialist is responsible for providing administrative and technical support to the Director of Operations, members, officers, committees, and staff at the Minnesota Association of Professional Employees. Supervised by the Director of Operations, the Operations Specialist is held accountable for the following duties and responsibilities, articulated in no order of importance: data entry, event logistics, systems support, and other related tasks as assigned, including backup for the Administrative Specialist and Membership Database/Information Technology Specialist.

2. DUTIES AND RESPONSIBILITIES:

a. Data Entry: The Operations Specialist is responsible for performing data entry. Specific duties include:

i. Entering new member information into UnionWare.

ii. Processing batch materials within UnionWare.

iii. Updating member information.

iv. Entering and processing membership drop requests.

v. Monitoring shared email accounts and forwarding appropriately.

vi. Support Department goals to improve processes.

b. Event Logistics: The Operations Specialist is charged with coordinating events. Specific duties include:

i. Organizing various in-person meetings including the Board of Directors, Delegate Assembly, and other events.

ii. Negotiate event contracts for approval by the Director of Operations.

iii. Provides event attendees support for hotel stays, airline flights or other travel arrangements.

iv. Managing and organizing Board materials, calendars and processes.

v. Supporting on-site, in-person administration including, but not limited to, fielding phone calls, maintaining common areas, room set-up/take-down, meeting supplies, troubleshooting support for in-room technology.

c. Systems Support: The Operations Specialist organizes and supports operations plans to modernize internal MAPE systems. Specific duties include:

i. Discuss system changes with staff and the MAPE managed IT provider, prioritizing accessibility, ease of use, and data security.

ii. Assist with the implementation of system changes, including support during the change or upgrade.

iii. Mapping operational processes and identifying ways that technology can improve work processes, improve data accuracy, and work efficiency.

d. Other Related Tasks: The Operations Specialist is expected to carry out other related responsibilities. Specific duties may include:

i. Providing backup and support for the Administrative Specialist.

ii. Providing backup and support for the Membership Database/Information Technology Specialist.

iii. Editing and proofreading documents.

iv. Interacting professionally with the public and members.

v. Collaborating with MAPE staff as assigned.

3. PERFORMANCE REVIEW: The performance of the Operations Specialist will be reviewed annually by the Operations Director. The purpose of the performance review will be twofold: (i) to agree to a set of concrete goals for the following year and (ii) to assess the extent to which the goals from the previous years have been achieved. Performance targets should be based on the responsibilities and duties articulated in this position description.

4. PERSON SPECIFICATION: The ideal candidate for the Operations Specialist position should:

a. Possess 4+ years of relevant work experience.

b. Understand the importance of Unions and how they function.

c. Have documented successes in operational support, including event management.

d. Demonstrate a strong knowledge of office-related computer software including PC and Apple products.

e. Have experience managing or supporting databases, Microsoft 365, and other various software.

f. Demonstrate superior problem-solving skills.

g. Demonstrate ability to work independently and in a team. Demonstrate initiative and high-level communication skills.

h. Demonstrate ability to prioritize in a multi-tasking environment.

N.B.: The goals and work activities listed in this position description are intended to describe the essential functions of the person or persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities, and requirements.

All MAPE staff are prohibited from any involvement in MAPE local, regional, or statewide internal politics.