Operations Solutions Officer I - REMOTE

Summary: This position is responsible for partnering with team members to learn how to create, review, and revise procedures to improve branch workflow, and create efficiencies while minimizing risk and exposure. Develops operations job aids for any regulatory changes, new product offerings, workflow enhancements, and processing efficiency.

Salary Range: The salary range budgeted for this position is $52,700/yr to $65,500/yr and represents the Company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate may vary depending on several factors, including a candidate's qualifications, skills, competencies, experience, and location.

The Company also offers a full range of benefits, including medical, dental, vision, and 401K match. Other rewards may include annual performance-based bonuses and wellness days.

Applicants must have current work authorization when accepting a First Foundation Inc. position. Currently, we are unable to sponsor or take over the sponsorship of an Employment Visa.

Duties and Responsibilities:

• Understands and complies with requirements of all laws and regulations applicable to the position
• Point of contact for branches and business units for operational functions such as certifications, cash balancing, adjustments, and system issues.
• Creates, revises, and reviews branch new account, certification, safe deposit box, and internal procedures
• Works with Operational vendors and maintains spreadsheets on cost and controls
• Implements branch certification processes, trains branch staff, and reviews certification monthly package
• Creates and trains branch operations forms
• Research and stay current on Operational best practices and functions as a subject matter expert in these areas
• Assists Central Operations with suspense and general ledger balancing as required
• Communicates recurring issues or serious issues, including suspicious activity to management
• Works with Retail Banking Group on operational efficiencies and effectiveness
• Participate in conversion activities during mergers/acquisitions by providing operational support
• Participate in User Acceptance Testing (UAT) activities
• Takes ownership and ensures timely response and resolution of inquiries received in the Ops Solutions Inbox and Ops Solutions Phone Line.
• Act as a backup for all areas of responsibility for Ops Solutions Officer I
• Assists Operations Solutions Officer II, III, and Ops Solutions Manager with all duties as needed
• Assists Deposit Business Unit Compliance Officer with all duties as needed
• Provide cross-training and assistance with various processes and backup support for other group personnel as necessary
• Provides backup to other functions of Operations
• Performs other duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience:

• High School Diploma or equivalent required; Bachelor’s degree in a related field preferred
• Minimum of 2 to 3 years of experience with new accounts and teller responsibilities required
• Minimum of 1 to 2 years of related experience preferred
• Previous team lead/supervisory experience preferred

Skills:

• Must be able to prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within acceptable service levels; must work well under pressure while managing competing deadlines
• Demonstrate ability to research and resolve using a variety of resources and tools with strong analytical and research skills on issues related to operations and technology
• Able to work with and understand all of the Bank’s software Effective written and oral communication skills
• Proficient in Word, Excel, and PowerPoint
• Ability to project a professional image when giving and taking information in writing, in person, and over the phone
• Must be able to effectively multitask and be organized
• Must be able to work well with others

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit for long periods; use hands to operate controls on the computer; reach with hands and arms for phone and computer work; and communicate on the phone while wearing a headset for extended periods. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. This job description is subject to change at any time.

First Foundation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.