Operations Manager/Bookkeeper

Job description

Who we are…

Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams Realty is the place for the industry's best real estate agents. We are the brokerage of choice for top producing agents, and is experiencing incredible growth. With industry-leading real estate training, technology, generous commission splits, and an experienced leadership team, Keller Williams is the ideal place for agents looking to rapidly build and grow their real estate careers.

Who we are looking for…

The Market Center Administrator (MCA) is a critical member of the Market Center leadership team, as this role is responsible for overseeing the day-to-day operations of the organization. In collaboration, the MCA uses systems and tools to collaboratively drive the Market Center to profitability through growth in market share. They oversee the retention of agents, while supporting agents’ growth in production. They monitor their success by inspecting net agent count and profitability. Additionally, they support agents in building profitable businesses by demonstrating and consulting on shared business-building fundamentals.

The MCA supports the Team Leader and agents and leads the Market Center staff in designing and implementing powerful support and operational systems that empower agent businesses. They ensure appropriate bookkeeping and accounting systems are accurately maintained, complete weekly soft closes, and assess Company Dollar daily. MCAs own Market Center profitability and understand that increasing revenue through growth in market share unlimits their opportunity.

The MCA is an individual who is a rapid problem solver, who easily and quickly learns from their environment, and appreciates an efficient work structure. They are able to think through a problem or solution in order to present it logically to others, and enjoy a variety of responsibilities in a changing environment. They are not typically demanding, strive to cultivate trust and goodwill through effective communication, and are concerned about doing what is right according to the standards.

The MCA must be self-sufficient and self-directed in their activities, while understanding their activities must be in complete alignment with the Market Center's goals and the rest of the Market Center leadership team.

MCAs have a track record of success in supportive leadership roles with a background in accounting. They have at least 1–3 years of experience in leading others.

What you will do…

Your 20 percent—or your core activities that will drive your greatest results:

• Collaborate with the Operating Partner (OP), Team Leader (TL) and Executive Operations Team to plan for Market Center profitability
• Develop and implement strong systems, operational policies and procedures to ensure efficient and effective operations (onboarding, retention, events, training)
• Oversee the leadership staff in their duties and providing world class customer service experience to our staff and agents.
• Work with the Team Leader (TL) to construct projections in appointments, gross, net and profit. Regularly communicate actual numbers. Support the team in identifying solutions if actual results are not in alignment with goals.
• Oversee financial operations, including budgeting, forecasting, and financial reporting
• Lead Market Center in adoption of the new KW technology systems and tools

Essential duties and responsibilities:

• Oversee the MCA department - ensuring that agent commissions are processed correctly and in a timely manner.
• Implement accurate and full charge bookkeeping; (A/R and A/P).
• Oversee purchasing (supplies and equipment).
• Onboard agents in a timely manner
• Manage staff payroll processing, monitor requests for PTO, sick days, etc
• Complete monthly closes and transmit monthly data on time.
• Oversee maintenance of office equipment, contracts, leases and technology
• Complete yearly budgets and work on keeping expenses low
• Assist with organizing and planning Market Center events, trainings, etc.
• Meet with agents to go over their P&L
• Collaborate with the team to produce monthly sales meetings, teach classes in the Market Center

Required Knowledge, Skills and Abilities

• Tech Savvy - skilled with Microsoft Office, Google Suite. Knowledge of general printers, computer, and office technology preferred.
• Positive attitude and energetic demeanor
• Commitment to relationship building, follow-up, and top level customer service
• Ability to handle multiple tasks
• Capacity to work in a fast-paced and unpredictable environment
• Professional appearance and dress
• Effective and efficient verbal and communication skills
• Willingness to learn new tasks and accept additional responsibilities as requested
• Travel 2-3x a year for conferences will be required
• Travel quarterly to NJ for Regional meeting will be required

Required Education and Experience

• Bachelor's Degree required
• 1-3 years industry, accounting, administrative and/or management experience.
• Real Estate experience a plus

Job Type: Full-time

Pay: $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Experience:

• accounting: 2 years (Required)
• management: 1 year (Required)

Ability to Relocate:

• New York, NY 10017: Relocate before starting work (Required)

Work Location: In person