Operations Manager Wound Care

Job Summary

We are hiring a Operations Manager – Wound Care with experience in the operations, management and strategic growth of the Wound Care Program. The Operations Manager works collaboratively with the clinical, leadership and Wound Care team to provide consistent, quality care for patients with chronic wounds.

Administrative Coordinator Job Responsibilities:

• Establishing and maintaining effective relationships with referring physicians and administrative personnel who are integral to the operation of the wound program

• Provides daily management and oversight of all aspects of the wound program

• Continuously analyzes data and processes to ensure efficient operation and performance of the program

• In conjunction with the coordinators, monitors program flow to ensure efficient productivity

• Develops departmental plans, goals and objectives according to company policies and procedures

• Collaborates with the Clinicians and Clinical Coordinator to provide appropriate wound service coverage

• Assists with the development of the wound program’s budget and manages it to maximize program profitability

• Addresses variances appropriately

• Manages and coordinates all revenue cycle components including scheduling, registration, clinical coverage/treatment, documentation, billing, collections and denials

• Monitor and analyze financial reports affecting financial performance of wound program and prepare reports for C-Suite

• Coordinate auditing and clinical team to ensure documentation supports reimbursement

• Stays current with LCD and CMS changes in reimbursement and provide appropriate notice/education to staff and physicians

• Evaluates new products and equipment to ensure center maintains competitive edge in advanced therapies

• Integrate effectively into organization

• Build and maintain relationships with administration and departments affecting the wound program

• Meet regularly with leadership regarding performance of program

• Develop and maintain strategic and effective working relationship with Clinicians and wound center staff

• Recruit, hire, manage, and train wound department personnel

• Conducts regular meetings with Clinicians and Staff

• Provides consistent and timely feedback to manage goals and expectations

• Prepares and delivers performance evaluations

• Works collaboratively with the Clinicians, Coordinators, and Medical Director to ensure accurate and timely patient care and documentation

• Monitors patient and referring physician satisfaction

• Develops strategic solutions to problems that arise

• Monitor program operations to ensure patient safety

• Utilize resources to develop marketing plan

• Develop and maintain key relationships with referral sources

• Execute marketing plan and document/track activities to leadership and manage trends and changes in the market

Experience:

• 1-2 years of experience in Wound Care Management

• Intermediate level of experience with productivity tools, such as Microsoft Office Suite

• Familiarity with office equipment, such as fax machines, copy machines, and phone systems

• Comfort using business email system, such as Microsoft Outlook

• Highly organized and able to create an organized and easy-to-follow system for others

• Ability to handle multiple tasks and duties simultaneously

• Independently motivated, with the ability to take on tasks and duties without immediate direction

• Strong communication skills

Qualifications:

• High school diploma or equivalent is required.

• Must be able to pass all background checks

What We Offer:

• Monday - Friday schedule, no weekends

• 401(k) Retirement Plan (with employer match)

• Competitive compensation

When you join our team, you have the opportunity to develop your career based on your strengths and potential, including the possibility to move functionally, geographically, laterally and vertically. This is a career destination for engaged, caring, passionate and talented people who want to make a difference. We are the leader in the development and management of comprehensive wound healing.

Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status.