Operations Manager

Company Overview
Rytech Restoration of Tallahassee is an award winning, family-oriented franchise. Since 1995, Rytech Restoration has been a nationally recognized leader in the water, mold, fire and smoke damage industry. Our principles are based on integrity and accountability. Company headquarters are in Kennesaw, Georgia. If you love building relationships and creating quality results, Rytech is the place for you!
Job SummaryAn Operations Manager is responsible for franchise performance, growth and development in accordance with the Rytech Operations Manual. Your role as the Operations Managers is to be able to lead a team, work closely with the franchise owners, develop relationships between the insureds and TPA and/or carrier partners.
Responsibilities

• Maintaining and supporting Franchise relationships.
• Monitoring the performance of their Franchise and improving performance towards Service Level Agreements.
• Inspections of job sites, vehicles, and office and/or storage facilities.
• Continual training of technicians using the Ops. Manual and Training Portal. Along with ensuring technicians obtain and maintain WRT, ASD, and AMRT, (mold only) certifications.
• Mediating disputes between the insured, the insurer, and the contractor.
• Answering and being available for any questions regarding its Franchise.
• Lead weekly meetings to facilitate training and conveying of information to the technicians.
• Monitor MICA Exchange daily to ensure projects are being properly handled by the franchise.
• Assisting technicians in the field when it is needed.
• Reviewing estimates, dispatching assignments, and responding to email correspondence in a timely manner.

Qualifications

• Mitigation/Remediation estimating and scoping experience.
• Highschool or GED.
• 5 years or more Mitigation/Remediation experience is preferred.
• Residential and or Commercial construction experience preferred.
• Excellent communication and customer service skills.
• Willing to be on call and work in the field when the need arises. Able to perform physical work including common lifting (75 lbs) and bending tasks in the industry.
• Able to travel for CAT events, training, or regional meetings 5-10% of the time.
• Excellent interpersonal, communication, oral, and written skills.
• Must be comfortable with computer programs such as Microsoft Office and MICA.
• Must have WRT, ASD and AMRT Certifications. Commercial Drying Specialist recommended. FSRT certifications will also be required to maintain.
• Valid Driver's license with satisfactory driving record.
• Successfully complete a pre-employment background check and drug test.
• Be a role model and a positive influence for your team.

Compensation: $65,000.00 - $80,000.00 per year
William "Bubba" Ryan started Rytech in the early 1990s based on over 30 years' worth of experience in the restoration industry. The company was founded on the understanding that there was a better way of doing things, so he made significant changes to the service process and created new technology to help clients. In addition, Mr. Ryan developed a business model that allows for owner-empowered hands-on franchising. The result is Rytech Restoration, a revolutionary and industry-leading water and fire damage and mold remediation service provider that is part of a 60-billion-dollar-plus industry.
We are proud of our ability to respond quickly and efficiently to minimize damage and disruption to our customers' lives. We are revolutionary, and we don't make that statement lightly.
The founding of Rytech incorporates the understanding that the business must benefit the customer and meet their needs first. That concept of better service, technology, processes, and administrative support ensures that we have a highly successful business and franchise model.
At Rytech Restoration, it is our mission, vision, and values that define us. We strive to offer our services with fairness and integrity, always going above and beyond for each and every client, with safety always foremost and foremost in our minds. We strive to create relationships with clients and companies built on trust and mutual respect, treating everyone as we would like to be treated. Our commitment to team building, employee development, and corporate social responsibility ensures that we uphold the highest standards of ethics and excellence in all we do.
We are a diverse team made up of highly experienced professionals from a variety of backgrounds. We're always looking for driven, team-oriented, and enthusiastic candidates who are eager to learn and grow with the company. We want to find individuals who have a passion for helping people, a desire to give back to the community, and teamwork skills that will help make our restoration services a success.
If you're someone who is motivated, trustworthy and loves to help others, Rytech Restoration would like to hear from you
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Rytech Restoration Corporate.