Operations Manager

Operations Manager
12 months+ contract
100% Remote
Duties:
Client is a fast-paced and dynamic business unit with a dedicated program catering to the unique travel needs and preferences of high-profile clientele, including celebrities and influencers. We are seeking an organized and operationally-driven candidate with a passion for ultra-luxury travel. As the Operations Manager, you will coordinate property walkthroughs with our global network of freelancers, provide walkthrough feedback to internal teams and create listings for Comms-driven initiatives. You have experience using ops and content management tools, excellent communication between internal and external partners, and are motivated by upholding standards for the perfect stay.
Skills:
Walkthrough scheduling for First Call Program
Schedule in-person walkthroughs between Hosts and our global network of Home Consultants
As needed, coordinate travel for Home Consultants to travel destination to ensure properties are guest-ready
Troubleshoot and solve for walkthrough options for last-minute requests or Hosts with limited availability
Prepare and share quality recommendation to Guest and Comms team based on walkthrough feedback
Upkeep accurate handoff notes between shifts for open cases
High-touch listing creation
Create and update listings to fulfill high-profile booking requests
Partner with Comms to create listings for high-visibility marketing campaigns
Test new ops tools and flag bugs to Engineering and Product
Document ops workflows for new tooling and share updates with cross-functional and external partners
Vendor partner management
Live collaboration with contest administration vendor on campaign dates
Ensure on-time and high quality delivery of vetted applicants
Generate special offers to selected contest winner(s)
Availability
Flexibility to work evenings and weekends
40 hours/week
#TB_EN